JACQUELINE STAAR
Greenville,South Carolina
Summary
An accomplished and results-driven operations professional, with extensive experience in strategy, planning, quality assurance, revenue growth, and customer service. An innovative strategist, with the ability to oversee daily business activities, improve business functions, train leaders of departments, manage budgets, develop strategic plans, create policies, and achieve goals. Commended throughout career for formulating effective strategies, improving ROI, and driving year-over-year growth. A trusted operations partner who delivers quantifiable value by leveraging emerging technology and business insights to optimize value. Operations Management | Project Management | Strategy Execution | Process Improvement | Team-Building Customer Engagement | Training and Coaching | Regulatory Compliance | Remote/Hybrid work | Patient Specialist/Business Driver | Double entry bookkeeping Inventory Management | Personnel Management | Financial Management | Budget Planning| Administration Accounts Receivable and Accounts Payable | Claims Reconciliation
Overview
33
33
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Outback Steakhouse (BLOOMIN BRANDS)
North Carolina and South Carolina
01.2011 - 01.2024
- Led regional operation teams to achieve the highest overall performance targets and KPIs in the region
- Implemented cost-saving initiatives, resulting in a 10% decrease in operational expenses, reducing labor
- Reducing operating supplies and R & M while increasing TCI
- Oversaw successful transition of operations into opportunity markets, driving revenue growth
- Trained restaurant managers in protecting and securing all company assets, including store cash
- Trained internal product support systems, validating proper inventory systems
- Mentored Managing Partners ensured proper daily staffing coverage
- Collaborated with HR, IT, Payroll, Finance departments to ensure program success
- Motivated, coached, mentored, and developed staff at all levels
- Ensured timelines, and work efficiency goals were met for each of the locations
- Managed development, tracking, and reporting of annual KPIs
- Administrative reporting
- Planned, directed, controlled, and monitored the Operations Department budget
- Recruited and hired managers and Partners
- Mentored Partners with customer satisfaction and resolution
- Administrative Reporting, Closing month end and year end.
Managing Partner
Outback Steakhouse (BLOOMIN’ BRANDS)
Orlando, Florida
01.2003 - 01.2010
- Led daily operations, team management, and client relations
- Implemented successful business development strategies, resulting in increased revenue and growth
- Led and developed successful teams that moved on to managing partner roles
- Managed all employees to maintain high employment quality standards consistent with the Outback brand
- Developed initiatives to build sales, profitability, and guest counts
- Bookkeeping, reconcile P & L, Month and Year End and Payroll.
Medical Receptionist and Billing Assistant
DOCTORS CLINIC OF VERO BEACH
Vero Beach, Florida
01.1991 - 01.1998
- Assisted in daily operations for multiple medical practices, duties included patient registration, insurance verification, accounts payable and receivable
- Reconciled medical claim disputes, and scheduled both surgeries and outpatient procedures for Urology, Cardiology and Psychiatric practices.
Skills
- Operations Management
- Project Management
- Strategy Execution
- Process Improvement
- Team-Building
- Customer Engagement
- Training and Coaching
- Regulatory Compliance
- Remote/Hybrid work
- Patient Specialist/Business Driver
- Double entry bookkeeping
- Inventory Management
- Personnel Management
- Financial Management
- Budget Planning
- Administration
- Accounts Receivable and Accounts Payable
- Claims Reconciliation
- Power BI
- Microsoft Office
- Service Now
- QuickBooks
Certification
- Medical Billing and Coding, NAHAEC, 2024
- Medical Billing & Software Training - Ask The Biller (An AAPC Approved Education Provider)
- Project Management, IAP, 2024
- Medical Terminology Certification
Projects
Women’s Leadership Through Diversity and Inclusion BELONG Member Supporting LBGQT
Timeline
Regional Director of Operations
Outback Steakhouse (BLOOMIN BRANDS)
01.2011 - 01.2024
Managing Partner
Outback Steakhouse (BLOOMIN’ BRANDS)
01.2003 - 01.2010
Medical Receptionist and Billing Assistant
DOCTORS CLINIC OF VERO BEACH
01.1991 - 01.1998
- Medical Billing and Coding, NAHAEC, 2024
- Medical Billing & Software Training - Ask The Biller (An AAPC Approved Education Provider)
- Project Management, IAP, 2024
- Medical Terminology Certification