Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Steinberg

Jacksonville,FL

Summary

Driven Customer Support Representative with over 25 years of experience. Promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Customer Services Assistant

Badcock Home Furniture
03.2018 - 01.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
  • Streamlined service processes for better response times and improved overall customer experiences.
  • Boosted sales performance with exceptional product knowledge and persuasive communication skills.
  • Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
  • Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.
  • Identified opportunities for upselling or cross-selling products, contributing to revenue growth.
  • Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
  • Developed rapport with customers through active listening and empathetic communication, fostering long-term relationships.
  • Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
  • Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Customer Service Manager

Copo Casino
03.2014 - 03.2018
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Sales Closer

Cancun Calling
01.2007 - 11.2013
  • Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
  • Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
  • Streamlined the sales process for improved efficiency, resulting in higher close rates.
  • Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
  • Monitored competitors'' activities to stay informed on market trends and adjust strategies as needed for continued success.
  • Delivered customized product demonstrations that showcased features relevant to each client''s specific needs, increasing conversion rates.
  • Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
  • Maintained a strong understanding of industry trends and best practices through ongoing professional development opportunities.
  • Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
  • Exceeded quarterly sales goals by 100%.

Education

Bachelor of Arts - Psychology

Post University
Waterbury, CT
03.2025

Skills

  • Telephone Etiquette
  • Social Media Management
  • Interpersonal Skills
  • Multitasking
  • Computer Literacy
  • Product Knowledge
  • Sales Techniques
  • Attention to Detail
  • Stress Management
  • Effective Communication
  • Active Listening
  • Assertiveness
  • Complaint Handling
  • Problem Solving
  • Positive Attitude

Timeline

Customer Services Assistant

Badcock Home Furniture
03.2018 - 01.2023

Customer Service Manager

Copo Casino
03.2014 - 03.2018

Sales Closer

Cancun Calling
01.2007 - 11.2013

Bachelor of Arts - Psychology

Post University

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Jacqueline Steinberg