Jacqueline Stepanovich
Yucca Valley
Summary
Proven Medical Office Manager with a track record of enhancing patient care and improving billing processes for Critical Care Associates. Expert in medical terminology and records maintenance, coupled with a compassionate approach to patient interactions. Demonstrates strong problem-solving abilities and a commitment to maintaining confidentiality, boosting office efficiency and revenue by optimizing administrative procedures.
Overview
26
26
years of professional experience
Work History
Care Giver
State of California, Department of Social Services
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
School Bus Driver
Student Transportation of America, STA
07.2016 - 10.2018
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Medical Transcriptionist
Self Employed
08.2001 - 11.2015
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
Medical Office Manager
Critical Care Associates
09.1998 - 11.2015
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Education
Some College
High School Diploma -
Altus Hight School
Altus, OK05-1982
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Proofreading expertise
- Records maintenance professional
- Strong work ethic
- Strong listening skills
- Fast typing speed
- Document accuracy
- Medical terminology
- Reporting skills
Timeline
Care Giver
State of California, Department of Social Services
08.2023 - Current
School Bus Driver
Student Transportation of America, STA
07.2016 - 10.2018
Medical Transcriptionist
Self Employed
08.2001 - 11.2015
Medical Office Manager
Critical Care Associates
09.1998 - 11.2015
Some College
High School Diploma -
Altus Hight School
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