Overview
Work History
Education
Timeline
Generic

Jacqueline Stewart

Silver Spring,MD

Overview

8
8
years of professional experience

Work History

Agent Experience Associate

Real Broker, LLC
09.2021 - 04.2023
  • Communicated with customers via phone, email and online chats to resolve various support requests via Zendesk portal
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs
  • Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Guided agents through troubleshooting, navigating company site and using services
  • Cultivated relationships with clients and other parties in transactions with ultimate focus on customer satisfaction and business growth

Customer Support Associate/Team Lead

Homesnap
01.2020 - 09.2021
  • Demonstrated a strong retention track with the ability to de-escalate intense interactions and find mutual ground with agents and advisors on a daily basis
  • Fostered positive employee relationships through communication, training and development coaching
  • Demonstrated the ability to sell Homesnap’s product suite in various situations
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Coordinated with internal departments to find solutions and resolve matters and improve processes

Real Estate Sales Agent

RE/MAX ADVANTAGE REALTY, THE JULIA MATTIS SALES TEAM
2017 - 2021
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price
  • Managed real estate transactions from initiation to closing
  • Negotiated for purchase and sale of properties
  • Entered data into the Multiple Listing Service (MLS)
  • Coordinated and hosted open houses and prospective home appointments
  • Determined client real estate needs & generated appropriate properties
  • Ensured the timely closing of properties by following the escrow process and coordinating contingencies & property inspections
  • Generated leads and all personal YTD commissions
  • Advised sellers on making homes more appealing to buyers in competitive marketplace
  • Applied various methods to build client base, including networking, email and social media

Sales and Marketing/Assistant Property Manager

Bozzuto Management Company
01.2015 - 02.2017


  • Conducted tours of community & executed subsequent leasing process
  • Created engaging social media initiatives to build & enhance resident culture and climate
  • Managed property reports, lease files, audits, & renewals
  • Ran monthly Accounting End Month reports
  • Managed rental collections, rent postings, and checks
  • Prepared and forwarded delinquent accounts to collections
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement

Education

Bachelor of Science -

FROSTBURG STATE UNIVERSITY
06.2014

Timeline

Agent Experience Associate

Real Broker, LLC
09.2021 - 04.2023

Customer Support Associate/Team Lead

Homesnap
01.2020 - 09.2021

Sales and Marketing/Assistant Property Manager

Bozzuto Management Company
01.2015 - 02.2017

Real Estate Sales Agent

RE/MAX ADVANTAGE REALTY, THE JULIA MATTIS SALES TEAM
2017 - 2021

Bachelor of Science -

FROSTBURG STATE UNIVERSITY

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Jacqueline Stewart