Jacqueline Stewart
Ladson,SC
Summary
Dynamic healthcare management professional with extensive experience at East Cooper Medical Group. Proven track record in strategic planning and project management, successfully launching new specialties and enhancing operational efficiency. Exceptional communication and leadership skills drive team collaboration and customer service excellence, ensuring high patient satisfaction and effective financial reporting.
Overview
11
11
years of professional experience
Work History
Lead Project Manager
East Cooper Medical Group
Charleston, South Carolina
04.2023 - Current
- My role as a leadership support team member is multifaceted, focusing on both daily operations and strategic initiatives.
- I facilitate onboarding tasks such as data abstraction, PIF completion, and practice setup.
- I also help arrange location and office moves in coordination with the Onboarding Manager.
- Additionally, I serve as a key resource for both new and existing Practice Managers in the market, offering support and guidance across operations, and patient care.
- My responsibilities also include preparing requested reports and statistical summaries, providing operational reports with recommendations, and assisting management with strategic planning, resource allocation, and identifying new business lines, revenue streams, and cost mitigation methods.
Practice Manager
East Cooper OBGYN
Mount Pleasant, South Carolina
03.2022 - 04.2023
- Oversee and manage the daily operations of a large OB/GYN physician office, including staff scheduling, managing 12 provider clinic and hospital schedules, cash reconciliation, and charge entry.
- Provide monthly reports with recommendations and action plans for operational issues, and interpret financial data to ensure effective office management.
- Champion excellent customer service, develop and implement office procedures and policies, and recruit, hire, and train a professional and productive office team.
- Conduct performance reviews, coach staff, and maintain accurate physician records.
Practice Manager
East Cooper General Surgery & Center for Pelvic Medicine
Mount Pleasant, South Carolina
01.2018 - 03.2022
- Responsible for the daily operational management of a busy physician office, encompassing staff scheduling, cash reconciliation, and charge entry.
- This includes ensuring high patient satisfaction through precise surgery scheduling, precertification, and benefits verification.
- A significant contribution was spearheading the successful launch of a new Urogynecology specialty practice within the market, including its marketing and managing two distinct location openings/relocations.
- Responsibilities also include providing monthly reports with recommendations and action plans for operational issues, and interpreting financial reports/data for effective office management.
- You'll promote excellent customer service, develop and maintain office procedures, and interview, hire, and train a professional and productive office team.
- Additionally, you'll conduct performance reviews, coach staff, and maintain physician records.
CMA - Certified Medical Assistant & Assistant Office Manager
Coastal Therapeutics
Charleston, SC
01.2015 - 01.2018
- Assisted medical staff with patient examinations and procedures.
- Managed patient intake, ensuring accurate information collection.
- Administered medications and vaccinations as directed by physicians.
- Coordinated appointment scheduling and follow-up communications with patients.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Documented patient histories and vital signs in electronic health records systems.
- Collaborated with healthcare team members to enhance patient care quality.
Education
Bachelor of Professional Studies -
College of Charleston School of Business
Charleston, SC08-2025
Associates Degree in Science - Science
Trident Technical College
North Charleston, SC05.2020
Medical Assistant -
Lowcountry Medical Associates
Mount Pleasant, SC01.2014
Skills
- Healthcare management
- Communication skills
- Leadership
- Customer service
- EMR systems expertise
- Project management
- Data analysis
- Team collaboration
- Strategic planning
- Financial reporting
- Project scheduling
- Cross-functional coordination
- Multi-project management
- Cost control
- KPI tracking
Timeline
Lead Project Manager
East Cooper Medical Group
04.2023 - Current
Practice Manager
East Cooper OBGYN
03.2022 - 04.2023
Practice Manager
East Cooper General Surgery & Center for Pelvic Medicine
01.2018 - 03.2022
CMA - Certified Medical Assistant & Assistant Office Manager
Coastal Therapeutics
01.2015 - 01.2018
Bachelor of Professional Studies -
College of Charleston School of Business
Associates Degree in Science - Science
Trident Technical College
Medical Assistant -
Lowcountry Medical Associates