Jacqueline Stilwill
Babcock Ranch,FL
Summary
Profile Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Office Manager
Love A Child
09.2023 - 12.2023
- Onboarded and maintained employee files.
- Opened mail and distributed
- Managed office files - helped with creating a digital filing system.
- Processed time off request and maintained Excel spreadsheet with totals.
- Researched and implemented a Procurement Software Program.
- Updated Employee Handbook.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager Assistant
Amazon Fulfillment Center
03.2022 - 09.2023
- Oversee budgeting and financial management for the office, reducing overhead costs by 15% through strategic vendor negotiations and expense tracking.
- Implemented an inventory control system that reduced office supply expenses by 30% while maintaining adequate stock levels.
- Organized travel arrangements for executive leadership team members.
- Coordinate all aspects of event planning for company meetings, conferences, and retreats, ensuring seamless execution and positive attendee experiences.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Manager | Sales Trainer
Lazydays RV Center
09.2007 - 03.2022
- Managed a team of 8 administrative staff, providing training and guidance to ensure consistent performance and professional growth
- Coordinated all aspects of event planning for company meetings and conferences.
- Oversaw budgeting and financial management for the office
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained office policies and procedures to ensure compliance with industry regulations and company standards
- Facilitated interdepartmental communication by acting as a liaison between executive leadership, sales, marketing, finance, and HR teams
- Successfully managed the onboarding process as a liaison for HR
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Counted and balanced cash drawers at the start and end of shifts.
- Maintained and Balance Monthly Petty Cash of $60K for Cash Spiff Programs
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers for RV Shows
Education
Associates -
BMI School of Business
Longview, TXSkills
- Heavy Calendaring
- Event Coordinating
- Budgeting
- QuickBooks
- Microsoft Office
- Conflict Resolution
- Time Management
- Inventory Control
- Customer Service
- Team Building
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Communication
- Verbal Communication
- Project Planning
- Organization and Time Management
- Good Telephone Etiquette
- Decision-Making
- Self-Directed
- Customer Relations
Accomplishments
Florida Notary Public
Timeline
Office Manager
Love A Child
09.2023 - 12.2023
General Manager Assistant
Amazon Fulfillment Center
03.2022 - 09.2023
Operations Manager | Sales Trainer
Lazydays RV Center
09.2007 - 03.2022
Associates -
BMI School of Business
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