Jacqueline Suarez
Las Vegas
Summary
Dedicated Case Manager with extensive experience supporting diverse and vulnerable populations, including undocumented youth, individuals experiencing homelessness, and families in crisis. Skilled in trauma-informed assessments, crisis intervention, and resource coordination, ensuring safety, stability, and well-being. Adept at managing high caseloads, collaborating with government agencies and nonprofits, and leveraging a strengths-based, solution-focused approach. Passionate about empowering clients through advocacy, education, and access to essential services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager Level 2 HSPRS
Endeavors
07.2024 - Current
- Assess the safety and stability of minors’ placements through home visits and phone contacts, ensuring well-being and connecting them with community resources to address challenges
- Manage a diverse caseload with a focus on placement stability, education, health, mental health, legal needs, and overall safety
- Conduct trauma-informed, comprehensive assessments and document findings in an online case management system
- Provide crisis intervention services or connect families with appropriate resources to ensure safety and well-being
- Establish and maintain collaborative relationships with government agencies, nonprofit organizations, and community partners to enhance service delivery
- Ensure compliance with program guidelines, meet productivity expectations, and support minors and families in alignment with the mission to empower individuals and communities
Intake & Outreach Supervisor
Jewish Family Service Agency
07.2023 - 07.2024
- Company Overview: Nevada Care Connection, the Aging and Disability Resource Center for Southern Nevada
- Administrator overseeing the Intake and Outreach division
- Responsible for guiding staff to ensure efficient services, training, auditing data entry, and managing wait lists
- Supervises Receptionists, Intake Specialists, and Housing & Outreach Specialist
- Conducts interviews, trains staff, conducts supervision meetings, and supports staff development
- Performs quality assurance checks, monitors intake processes, compiles reports, and facilitates outreach efforts
- Dedicated to helping clients find solutions through comprehensive resource navigation and personalized support
- Maintains positive relations with community partners, ensures compliance, and assists with special projects
- Nevada Care Connection, the Aging and Disability Resource Center for Southern Nevada
Empowerment Services Manager
Lutheran Social Services
09.2020 - 07.2023
- As Operation Home! Case Manager, I was able to build my management skills and the agency saw improvement within the empowerment department, so I was promoted to Empowerment Services Manager
- Oversaw the different housing and rental programs, a staff of 4 case managers and employment navigation program while maintaining a case load for the Welcome HOME housing program
- Built connections and partnerships with community providers
- Ensured overall morale among staff is maintained by creating an open and honest environment
Operation Home! Case Manager
Lutheran Social Services
09.2020 - 07.2023
- Landlord and community engagement to provide resource and referral navigation to individuals on case load, providing wraparound services and case management using evidence-based practices such as progressive engagement and the housing first model
- Assist in de-escalation of individuals experiencing crises, and Housing Problem Solving skills to provide homeless prevention
Case Manager
Forward Impressions LLC
07.2019 - 03.2020
- Counseled and mentored at-risk individuals of all age levels
- Identified, discussed, and worked to alleviate a variety of mental health and psychological issues
- Referred clients to dependable outside resources and programs when necessary and appropriate
- Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources
- Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results
Clerk
DWSS
12.2018 - 06.2019
- Data entry and process file packages
- Compiling, maintaining, and updating company records
- Operating office equipment including printers, copiers, fax machines, and multimedia instruments
Family Support Facilitator
New Directions Youth & Family Services, Inc.
12.2011 - 07.2013
- Organize and facilitate parent education and support groups and classes
- Participate in community, parent, youth, and school activities
- Prepare documentation of client activities and growth in an accurate, complete, and timely manner, according to grant expectations and agency standards
- Ensure positive communications with supervisor and staff members in such a way that client privacy is maintained
- Conduct home visits, instruct classes, and/or engage in other activities
- Participate in community relations and outreach to various community organizations; attend community meetings and events as requested
- Develop and maintain relationships with community-based organizations, schools, DCFS, probation, and any other community stakeholders
Education
Masters of Social Work - Social Work
Walden University
Minneapolis, MN05-2026
Bachelor’s - Social Work
Walden University
Minneapolis, Minnesota02-2024
General Studies -
Pierce College
01.2012
Skills
- Time Management
- Collaboration
- Case management
- Problem-solving
- Care coordination
- Documentation proficiency
Accomplishments
- Supervised team of 7 staff members.
Certification
- Bachelor’s degree in social work
- Enrolled into Master of Social Work program
- Honor Roll at Walden University
- CPR Certified
- Completion of Clark County Department of Family Services Reporting Child Abuse and Neglect Training
Relevant Training And Experience
- Harm Reduction
- Motivational Interviewing
- SNAP Certification
- Civil Rights
- Housing Problem Solving
- Landlord Engagement
- Person-Centered Services
- De-escalation
- HMIS/CHAT Assessments
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Level 2 HSPRS
Endeavors
07.2024 - Current
Intake & Outreach Supervisor
Jewish Family Service Agency
07.2023 - 07.2024
Empowerment Services Manager
Lutheran Social Services
09.2020 - 07.2023
Operation Home! Case Manager
Lutheran Social Services
09.2020 - 07.2023
Case Manager
Forward Impressions LLC
07.2019 - 03.2020
Clerk
DWSS
12.2018 - 06.2019
Family Support Facilitator
New Directions Youth & Family Services, Inc.
12.2011 - 07.2013
General Studies -
Pierce College
Masters of Social Work - Social Work
Walden University
Bachelor’s - Social Work
Walden University
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