Jacqueline Sullivan
Customer Success Professional
Harrodsburg,KY
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Supervising Agent handles customers patiently and professionally during stressful situations. Excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly.
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Supervising Agent
American Income Life Insurance Company
1 2023 - Current
- Monitored and evaluated fellow agents' performance.
- Maintained businesses' database by entering and verifying information.
- Hired, trained and prepared eight agents to respond to customer complaints, inquiries and handle any troubleshooting duties.
- Prepared reports and analyzed data to assist in determining corporate goals.
- Advised customers about new products and assisted customers in determining best insurance product for needs.
- Resolved caller issues quickly and thoroughly.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Called prospective clients in market area to explain products offered and qualify leads.
Educator
Louisville Public Schools
12.2019 - 08.2022
- Developed and implemented engaging lesson plans to keep learner attention.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Educator
Anderson County Public Schools
08.2019 - 12.2019
- Developed and implemented engaging lesson plans to keep learner attention.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Collaborated with administrators to develop school-wide initiatives to promote academic excellence.
- Created and implemented assessments to measure student progress.
- Assessed student performance and provided feedback to facilitate student success.
English Teacher
Mercer County Public Schools
05.2009 - 05.2019
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Promoted culture of inclusion, respect and collaboration in classroom.
Education
Master of Arts - Technology Education
Western Governors University
Salt Lake City, UT 08.2012 - 05.2014
Bachelor of Arts - English Literature
University of South Florida
Tampa, FL 08.2004 - 06.2006
Skills
Staff development and training
Timeline
Educator
Louisville Public Schools
12.2019 - 08.2022
Educator
Anderson County Public Schools
08.2019 - 12.2019
Master of Arts - Technology Education
Western Governors University
08.2012 - 05.2014
English Teacher
Mercer County Public Schools
05.2009 - 05.2019
Bachelor of Arts - English Literature
University of South Florida
08.2004 - 06.2006
Supervising Agent
American Income Life Insurance Company
1 2023 - Current