JACQUELINE SULLIVAN
Livingston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Naskila Casino
Livingston, TX
11.2025 - Current
- Executed daily cleaning routines in accordance with established standards to enhance guest satisfaction levels.
- Adhered to health and safety protocols while using cleaning products and equipment consistently throughout tasks.
- Developed efficient supply restocking procedures, minimizing downtime and maintaining adequate inventory levels for operations.
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
Delivery Driver
Brown & Brown Pizza Inc. ( Dominos Pizza)
Livingston, TX
09.2022 - Current
- Delivered exceptional customer service by promptly addressing delivery inquiries and resolving issues efficiently.
- Coordinated timely deliveries, ensuring all orders were accurately processed and dispatched to customers.
- Maintained a clean and organized vehicle, adhering to safety standards and company protocols consistently.
- Managed inventory levels effectively, restocking supplies as needed to support seamless delivery operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Inside Sales & Customer Service Representative
Cima Insurance Agency
Houston, TX
01.2019 - 01.2022
- Educate clients on insurance options and coverage.
- Conduct annual reviews of existing policies for retention purposes.
- Process and follow up on endorsements.
Receptionist & Insurance Verification
Emergency Hospital Systems
01.2018 - 01.2019
Insurance Sales Representative
The Woodlands Financial Group
08.2015 - 07.2018
- Coordinated annual meetings for marketing and training.
- Promoted products offered and rating systems provided to new staff and agents.
- Promote auto, home, and commercial products from a wide variety of companies using various consultative selling techniques.
- Utilized Salesforce, EVO, Badger, Microsoft Word, Excel, Constant Contact, and AMP to handle current portfolio and prospective leads.
- Visited agents daily in my territory to determine needs, set up appointments, learn about competitors and provide training.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
Licensed Insurance Agent
Larry C. Jones Nationwide Agency
07.2014 - 08.2015
- Educated potential clients on insurance options and coverage.
- Conducted annual reviews of existing policies for retention purposes.
- Corresponded with the insured and provided documentation that was needed regarding underwriting matters.
- Followed up with customers on unresolved issues.
Education
Lone Star College
Kingwood, TXSkills
- Ability to multitask
- Proficient problem-solving skills
- Client relationship development
- Strategic planning
- Product knowledge
- Database management
- Relationship building
- Problem resolution
Accomplishments
- Retained business in a competitive industry.
- Created manuals for training purposes.
Certification
Licensed P&C and Life & Health Insurance Agent (with personal lines and some commercial lines experience)
Casino Gaming License
Timeline
Housekeeping Attendant
Naskila Casino
11.2025 - Current
Delivery Driver
Brown & Brown Pizza Inc. ( Dominos Pizza)
09.2022 - Current
Inside Sales & Customer Service Representative
Cima Insurance Agency
01.2019 - 01.2022
Receptionist & Insurance Verification
Emergency Hospital Systems
01.2018 - 01.2019
Insurance Sales Representative
The Woodlands Financial Group
08.2015 - 07.2018
Licensed Insurance Agent
Larry C. Jones Nationwide Agency
07.2014 - 08.2015
Lone Star College
Quotes
"If you change your mindset, you have the ability to change your whole world." - Damien Thomas