Jacqueline Surrell
Fort Washakie,WY
Summary
Overview
2
2
years of professional experience
Work History
Dietary Aide
Morning Star Care Center
10.2023 - 03.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Evaluated new recipes for taste appeal and adherence to nutritional guidelines before introducing them into the meal rotation, ensuring variety and satisfaction.
- Adjusted food preparation methods in accordance with customer requests.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Distributed food during busy peak periods to drive customer satisfaction.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Crew Member
Mc Donalds
06.2023 - 08.2023
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Accurately operated cash register to process customer payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Youth Maintenance
Eastern Shoshone Housing Authority
06.2022 - 08.2022
- Contributed to team efforts in reducing overall fleet accidents by consistently practicing defensive driving techniques.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Reduced fuel costs with efficient route planning and careful monitoring of vehicle performance.
- Maintained a safe driving record by adhering to all traffic laws and company policies.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Education
High School Diploma -
Fort Washakie Charter High School
Fort Washakie, WY05.2023
Skills
- Kitchen Operations
- Computer Skills
- Food handling safety
- Heavy Lifting
- Food Safety
- Money Handling
- Patient Communication
- High-volume dining
- Sanitation Practices
- Specialized meal preparation
- Food inspection
- Nutrition knowledge
Languages
English
Native or Bilingual
Timeline
Dietary Aide
Morning Star Care Center
10.2023 - 03.2024
Crew Member
Mc Donalds
06.2023 - 08.2023
Youth Maintenance
Eastern Shoshone Housing Authority
06.2022 - 08.2022
High School Diploma -
Fort Washakie Charter High School
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