Jacqueline Swartz
Rittman,OH
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
15
15
years of professional experience
Work History
Bartender
Tailgators Grill & Bar
Wadsworth , OH
09.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Server
Maries Pizza
Wadsworth , OH
07.2010 - 08.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Customer Service Representative
Sterling Jewelers Inc.
Akron , OH
03.2010 - 08.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Applied Science - Human Services
Stark State College
Canton, OH01-2015
Some College (No Degree) - Social Work
University of Akron - Wayne College
Orrville, OHSkills
- Menu Memorization
- Mixology
- Health codes compliance
- Food Service
- Food Running
- Payment Processing
- Customer Service
- New Hire Training
- Highly reliable
- Professional Appearance
- Cash and credit transactions
- Inventory
Timeline
Bartender
Tailgators Grill & Bar
09.2020 - Current
Server
Maries Pizza
07.2010 - 08.2020
Customer Service Representative
Sterling Jewelers Inc.
03.2010 - 08.2010
Associate of Applied Science - Human Services
Stark State College
Some College (No Degree) - Social Work
University of Akron - Wayne College
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