Jacqueline Szemes
Crystal River
Summary
Dynamic professional with extensive experience at BLS Limousine Service, excelling in customer service and logistics coordination. Proven track record in enhancing operational efficiency and client satisfaction. Skilled in problem-solving and attention to detail, successfully managed VIP accounts and streamlined billing processes, significantly reducing outstanding receivables.
Overview
29
29
years of professional experience
Work History
Senior Ground Transportation Representative
BLS Limousine Service
05.2017 - 06.2024
- Coordinated transportation logistics to ensure timely delivery and customer satisfaction.
- Managed fleet scheduling and dispatching for optimal operational efficiency.
- Developed and maintained relationships with clients to enhance service offerings.
- Trained new staff on company protocols and safety procedures to uphold standards.
- Serviced VIP Accounts / Customer Retention
- Scheduled VIP reservations via phone internet email text DM
- Accounting Department / addressing VIP issues and concerns
Accounting /Billing and Collections Specialist
B & G Group, Inc.
01.1995 - 12.2015
- Managed billing cycles to ensure timely invoicing and collections processes.
- Developed and implemented strategies to reduce outstanding receivables.
- Trained and mentored junior staff on billing procedures and best practices.
- Analyzed accounts for discrepancies, ensuring accuracy in financial reporting.
- Collaborated with cross-functional teams to resolve customer billing disputes efficiently.
- Streamlined collection processes, enhancing cash flow management for the organization.
- Led initiatives to improve customer communication regarding payment terms and policies.
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Reduced outstanding receivables by implementing effective collection strategies.
Education
High School Diploma -
Hicksville High School
Hicksville, NYSkills
- Customer service
- Problem-solving
- Quick thinking
- Teamwork and collaboration
- Phone and email etiquette
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Organizational skills
Languages
French
Limited Working
Timeline
Senior Ground Transportation Representative
BLS Limousine Service
05.2017 - 06.2024
Accounting /Billing and Collections Specialist
B & G Group, Inc.
01.1995 - 12.2015
High School Diploma -
Hicksville High School