Jacqueline Takow
Huntsville, Alabama, United States,Alabama
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 17 years of performance. Skilled at drafting reports and business correspondence, and managing mail. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Executive Director
Village Home Care
08.2017 - Current
- Plan and coordinate internal meetings, off-site events and team-building exercises.
- Prepare correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Resolve administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Schedule office meetings and client appointments for staff teams.
- Manage communication to 4 executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Personal Assistant to the QIDP
Village Home Care
05.2019 - 05.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Facilitated transportation to and from appointments.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
Direct Support Assistant
Brooks Home Health Care
01.2016 - 07.2017
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Evaluated client progress toward established annual and quarterly goals.
- Maintained clean, safe, and well-organized patient environment.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Master of Science - Psychology
Keiser University
Fort Lauderdale, FL08.2020
Bachelor of Arts - Human Resources Management
St. Jerome Catholic University
Douala, Cameroon 11.2011
Associate of Arts - Management Science
Cambridge International College
Jersey, Britain08.2007
Associate of Arts - Administrative Assistance And Secretarial Science
Cambridge International College
Jersey, Britain09.2002
Skills
- Microsoft Word
- Data Entry Documentation
- Account Reconciliation
- Process Optimization
- Office Management
- Employee Training
- Senior Leadership Support
- Detailed Meeting Minutes
- Administrative Management
- Staff Motivation
- Staff Management
- Report Writing
- Documentation
- Critical Thinking
- Prioritizing Patients
- Filing
- PC Proficiency
- Taking Messages
- Mail Handling
- Correspondence Writing
- Administrative Procedures
- Internal Communications
- Time Management
Certification
- Human Rights Consultant Training, United States Institute of Diplomacy & Human Rights - May 2021
- Human Trafficking Prevention Training Certificate, United States Institute of Diplomacy & Human Rights - July 2021
Languages
English
Full Professional
French
Professional Working
Timeline
Personal Assistant to the QIDP
Village Home Care
05.2019 - 05.2020
Administrative Assistant to the Executive Director
Village Home Care
08.2017 - Current
Direct Support Assistant
Brooks Home Health Care
01.2016 - 07.2017
Master of Science - Psychology
Keiser University
Bachelor of Arts - Human Resources Management
St. Jerome Catholic University
Associate of Arts - Management Science
Cambridge International College
Associate of Arts - Administrative Assistance And Secretarial Science
Cambridge International College
- Human Rights Consultant Training, United States Institute of Diplomacy & Human Rights - May 2021
- Human Trafficking Prevention Training Certificate, United States Institute of Diplomacy & Human Rights - July 2021
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