Jacqueline Tate
Dyersburg,TN
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Usac - Remote
05.2023 - Current
- Ensures excellent customer service to consumers, while assisting them with their application for services regarding internet and phone
- Research issue on various computer systems and database to resolve complaints, answer inquiries, and outline solutions
- Informed customers about issue resolution progress.
Customer Service Rep
Xtend Healthcare - Remote
03.2021 - 05.2023
- Displayed courtesy and strong interpersonal skills with all customers interaction
- Provided thorough support and problem resolution for customers
- Maintained composure and patient and face difficult customer situations
- Assisted management with scheduling and quality assurance.
Live Agent
PollMakers - Remote
07.2021 - 08.2021
- Conducted political surveys by interviewing consenting voters, followed survey scripts verbatim, and entered response into computer
- All while ensuring excellent customer service.
Caregiver
Reese Private Care
06.2017 - 10.2020
- Performed physical tasks to assist with patient activities of daily living, including wheelchair transfers, medical procedures, and hygienic care
- Increased patient satisfaction by utilizing effective communication skills, including active listening, empathy, and compassion to build rapport with patients.
Caregiver/Medication Aide
First Choice Community Services
05.2011 - 07.2016
- Streamlined company operations by efficiently documenting patient data, updating account records, and corresponding with colleagues to provide accurate medical information
- Demonstrated exceptional attention-to-detail, ensuring all medication dispersions were accurate and appropriate for each patient.
Cashier/sales Associate/Customer Service
Sonic Drive-In
07.2001 - 03.2016
- Worked accurately in a fast-paced environment, prioritizing urgent tasks and multitasking with multiple customers
- Balanced cash drawers at beginning and end of shifts, reconciling any discrepancies
- Created high levels of return clientele by building rapport and developing relationships with customers
- Increased company efficiency by routinely performing additional duties to assist co-workers.
Education
DIPLOMA - PHARMACY TECHNICIAN
CONCORDE CAREER COLLEGE
10.2009
DIPLOMA -
HALLS HIGH SCHOOL
05.2004
Skills
- Healthcare
- Windows XP
- Internet & Email
- Microsoft Office (Word, PowerPoint)
- Excellent in operating fax/copy machines and telephones
- Quality Assurance
- Operating Systems
- Pharmacy Technician Experience
- Proficient Troubleshoot
- Typing: 50wpm
- Technical support
- Microsoft Excel
- Customer support
- Member outreach
- Communication skills
Timeline
Customer Service Representative
Usac - Remote
05.2023 - Current
Live Agent
PollMakers - Remote
07.2021 - 08.2021
Customer Service Rep
Xtend Healthcare - Remote
03.2021 - 05.2023
Caregiver
Reese Private Care
06.2017 - 10.2020
Caregiver/Medication Aide
First Choice Community Services
05.2011 - 07.2016
Cashier/sales Associate/Customer Service
Sonic Drive-In
07.2001 - 03.2016
DIPLOMA - PHARMACY TECHNICIAN
CONCORDE CAREER COLLEGE
DIPLOMA -
HALLS HIGH SCHOOL