Jacqueline Taylor
Lakeland,United States
Summary
Knowledgeable and dedicated professional with extensive experience in a multi-faceted industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Multi-faceted professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Consultant-Health Insurance
Self-employeed
Lakeland, Florida
01.2022 - Current
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Analyzed problematic areas to provide recommendations and solutions.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
Humana Customer Service Representative
The Results Company
Lakeland, FL
10.2021 - 12.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Promoted available products and services to customers during service,account management and order calls.
- Provided ongoing guest service.
- Operate Windows 10 operating system, dual core processing, two dedicated computer monitors and worked with 8 computer systems.
- Investigated and resolved customer inquiries and complaints quickly.
Chemotherapy Support Liason/Volunteer Coordinator
Watson Clinic Center For Rehabilitation
Lakeland, FL
06.2021 - 08.2021
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Assisted in proper processing of up to 5% bookings monthly, encompassing multiple representatives
Childcare Educator
Kelly Educational Staffing
Lakeland, FL
01.2014 - 03.2021
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Increased population (children) by 3-5% per annum.
Landlord Liason
Taylor Property Management
Lakeland, FL
04.2012 - 01.2021
- Reduced vacancy and unit turnover rates through carefully developed marketing and leasing efforts.
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled 15-20 calls per day to address customer inquiries and concerns
Public Relations Coordinator
Junior Achievement Program
Lakeland, FL
08.2013 - 05.2014
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
- Planned and organized seminars, meetings and retreats.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Managed internal, external and crisis communications.
- Aligned projects and daily activities with company vision, strategies and tactics.
Educator
School Board Of Polk County
Bartow, FL
09.2012 - 01.2014
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Director
Lil' Kidz Kastle Daycare Center
Columbia, MD
09.2006 - 05.2009
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Developed impactful and strategic partnerships with clients to drive business development.
- Increased our sales (children) by 2-4% per annum.
Family Support Interventionis/Casworker
Psychotherapeutic Services
Baltimore, MD
08.2005 - 05.2006
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Saved 4% by implementing cost-saving initiatives that addressed long-standing problems
Management Consultant Intern
St. Bernardines Headstart
Baltimore, MD
08.2004 - 09.2005
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
- Decreased product defects 2-3%% by implementing quality assurance guidelines
Education
Master of Arts - Counseling Psychology
Bowie State University
Bowie, MD05.2000
Skills
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
Affiliations
- American Marketing Association
- Professional Woman's Network
- American Psychological Association
- Sister's Citie's International
- Read Lakeland
- American Montessori Society
- Arts in Medicine Program
Certification
- Certified Child Care Certification, Department of Children and Families
- Health Insurance Certification-A.D.Banker - March 2022
Timeline
Consultant-Health Insurance
Self-employeed
01.2022 - Current
Humana Customer Service Representative
The Results Company
10.2021 - 12.2021
Chemotherapy Support Liason/Volunteer Coordinator
Watson Clinic Center For Rehabilitation
06.2021 - 08.2021
Childcare Educator
Kelly Educational Staffing
01.2014 - 03.2021
Public Relations Coordinator
Junior Achievement Program
08.2013 - 05.2014
Educator
School Board Of Polk County
09.2012 - 01.2014
Landlord Liason
Taylor Property Management
04.2012 - 01.2021
Director
Lil' Kidz Kastle Daycare Center
09.2006 - 05.2009
Family Support Interventionis/Casworker
Psychotherapeutic Services
08.2005 - 05.2006
Management Consultant Intern
St. Bernardines Headstart
08.2004 - 09.2005
Master of Arts - Counseling Psychology
Bowie State University
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