Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jacqueline Taylor

Lamont

Summary

Dynamic professional with extensive experience at Tallahassee Memorial Healthcare, excelling in fire equipment maintenance and patient scheduling. Proven ability to resolve billing disputes and ensure safety compliance, demonstrating strong communication skills and attention to detail. Committed to continuous learning and delivering exceptional customer service in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fire Technician

R&R Fire and Safety Equipment
Tallahassee
05.2022 - 02.2025
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Performed follow up calls to confirm scheduled appointments.
  • Maintained Tallahassee Memorial Healthcare's fire equipment monthly, ensuring all fire extinguishers were accounted for and able to work properly in the event of an emergency.
  • Provided monthly reports to the Director of Facilities with the location of the extinguisher and serial number.

Administrative Assistant II

Agency for Health Care Administration, AHCA
Tallahassee
02.2020 - 04.2022
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed office supplies inventory and placed orders when necessary.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Facilitated communication between different departments within the organization.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed and maintained filing systems for confidential documents and records.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Directed customer inquiries to appropriate department personnel.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Referral and Authorizations Coordinator

TMH Cancer Center
Tallahassee
02.2019 - 01.2020
  • Facilitated communication with providers regarding authorization status, payer requirements and coverage criteria.
  • Adhered to HIPAA guidelines when handling confidential patient information.
  • Provided assistance to patients by answering questions about their coverage plans or benefits available through their insurance carriers.
  • Reviewed and processed prior authorization requests from healthcare providers to determine eligibility for services.
  • Coordinated with external vendors such as labs or imaging centers to obtain required documents needed for an authorization request.
  • Maintained accurate records of all authorizations, denials, appeals and other related paperwork.
  • Greeted patients upon arrival and provided them with necessary paperwork.
  • Performed follow up calls to confirm scheduled appointments.
  • Maintained accurate records of patient appointments in computer system.
  • Served as a liaison between patients and healthcare providers for communication purposes.

Medical Office Coordinator

Tallahassee Memorial Healthcare Physican Partners
Tallahassee
03.2017 - 02.2019
  • Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
  • Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
  • Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
  • Performed clerical duties such as photocopying documents, faxing records and sorting mail.
  • Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
  • Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
  • Organized patient records, including filing and updating medical histories.
  • Participated in training sessions on new software programs used within the office environment.
  • Kept updated on changes in insurance regulations that may affect billing procedures.
  • Provided administrative support to physicians, nurses and other health care personnel as needed.
  • Answered incoming calls from patients and provided basic information about services offered by the office.

Education

GED -

Academy of Academics And Technology
Tallahassee, FL
08-2008

Skills

  • Fire equipment maintenance
  • Invoice processing
  • Billing dispute resolution
  • Safety compliance
  • Equipment inspection
  • Microsoft Excel
  • Fire code compliance
  • Continuous learning attitude
  • Fire extinguisher maintenance
  • Fire safety inspections
  • Professionalism
  • Written communication
  • Fire prevention education
  • Patient scheduling
  • Insurance verification
  • HIPAA compliance
  • Electronic health records
  • Office administration
  • Customer service
  • Communication skills
  • Attention to detail
  • Problem solving
  • Record keeping
  • Appointment setting
  • Telephone etiquette
  • Front desk operations
  • Electronic medical records
  • Medical office administration
  • Appointment scheduling
  • Microsoft office
  • Patient callbacks
  • Reminder calls
  • Medical terminology
  • Answer telephones
  • Payment collection
  • Clerical skills
  • Patient referral
  • Patient appointment coordination

Certification

  • NFPA 80 Certified: Inspection, Testing, and Maintenance of Swinging Fire Door Assemblies Online Training,and Fire and Smoke Dampers.

Affiliations

  • Reading
  • Crochet
  • Garden
  • Fishing
  • Hunting

Timeline

Fire Technician

R&R Fire and Safety Equipment
05.2022 - 02.2025

Administrative Assistant II

Agency for Health Care Administration, AHCA
02.2020 - 04.2022

Referral and Authorizations Coordinator

TMH Cancer Center
02.2019 - 01.2020

Medical Office Coordinator

Tallahassee Memorial Healthcare Physican Partners
03.2017 - 02.2019

GED -

Academy of Academics And Technology

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