Jacqueline Taylor-Evans

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers with prompt and polite support in-person and via telephone.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Developed loyal customer base by providing consistent, high-quality service.
• Collaborated with marketing team to create engaging social media content, driving online engagement.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Fielded customer questions to share information about products, availability, and pricing.

Provide instruction for students with moderate intellectual disabilities. Wrote, implemented, collected data, and monitored individual education plans based on student strengths and needs. Collaborated with general education teachers on differentiating lessons for students. Participated in community activities, community based vocational instruction, and special olympics.

• Collaborated with other instructors to share best practices and develop new teaching methods for better results.
• Offered remedial instruction for students struggling to grasp specific driving concepts, ensuring their eventual success in passing the driving exam.
• Promoted a culture of responsibility among students by emphasizing the importance of vehicle maintenance and adherence to traffic laws.
• Provided support and guidance for students preparing to take their written and practical exams, alleviating stress and increasing confidence levels.
• Demonstrated excellent customer service skills when interacting with parents or guardians regarding their child''s progress, addressing concerns proactively and professionally.
• Improved student driving skills by providing clear and concise instructions during practical lessons.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Supported senior stock brokers in trading equities, bonds, and commodies for institutions. Facilitated travel arrangements, expense accounts, accounts payable, accounts receivable, and other company functions.