Jacqueline Terrell
Muskegon
Summary
Dynamic sales associate with a proven track record at Sam's Club, excelling in customer service and relationship building. Recognized for enhancing store performance through effective merchandise displays and cash handling accuracy. Adept at problem-solving and maintaining a professional demeanor in high-pressure situations, ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Associate
Sam's Club
02.2023 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Maintained inventory levels through regular stock checks and replenishment.
- Organized merchandise displays, optimizing product visibility and accessibility.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
HomeGoods
11.2017 - 04.2023
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Implemented promotional displays, increasing customer engagement and sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Associate
Fountain Funeral Home
08.2015 - 08.2019
- Coordinated funeral service arrangements to ensure seamless operations and client satisfaction.
- Assisted families in selecting appropriate memorial products and services, providing compassionate support.
- Managed logistics for transportation of deceased individuals, maintaining compliance with regulations.
- Developed and maintained relationships with local organizations for community outreach initiatives.
- Streamlined documentation processes to enhance accuracy and efficiency in record-keeping systems.
- Led memorial service planning sessions, ensuring alignment with family wishes and organizational standards.
Education
Associate of Science - Marketing Management
Baker College
Muskegon06-1986
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Problem-solving
- Outgoing personality
- Client service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Product sales
- Customer needs assessment
- POS system operation
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Merchandise display
- Display setup
Timeline
Sales Associate
Sam's Club
02.2023 - Current
Sales Associate
HomeGoods
11.2017 - 04.2023
Associate
Fountain Funeral Home
08.2015 - 08.2019
Associate of Science - Marketing Management
Baker College