Jacqueline Thomas
Atlanta,GA
Summary
Dynamic Residential Assistant at Highland Rivers Behavioral Health, adept at conflict mediation and enhancing resident satisfaction. Successfully supervised group therapy sessions, ensuring compliance with treatment goals while actively listening to residents' needs. Proven ability to implement individual service plans and foster a supportive environment, contributing to improved therapeutic outcomes.
Overview
1
1
year of professional experience
Work History
Residential Assistant
Highland Rivers Behavioral Health
04.2024 - Current
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Observed and documented resident progress, reporting recorded metrics to house manager.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Supervised group therapy sessions, maintaining compliance with therapeutic goals.
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA12-2018
Skills
- Resident hall supervision
- Conflict mediation
- Behavior management
- Daily living skills
- Individual service plans
- Mental health support
- Support group management
- Individual patient supervision
- Problem-solving
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Mental health awareness
- Conflict de-escalation
- Counseling techniques
- Microsoft office
- Interpersonal skills
Timeline
Residential Assistant
Highland Rivers Behavioral Health
04.2024 - Current
Bachelor of Arts - Sociology
Georgia State University
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