Jacqueline Thompson
Niceville,FL
Summary
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Administrative Office Coordinator
Twin Cities Pavilion
Niceville, FL
07.2017 - Current
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Addressed questions and managed communications with patients and insurance agents.
- Responded to questions and managed communications with patients and [Job Title]s.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Resident Aide
Twin Cities Pavilion
Niceville, FL
03.2017 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Administered medications to patients and remained vigilant for negative side effects.
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Resident Care Aide
Interim Health Care Home
Uniontown, PA
06.2010 - 03.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Followed nutritional plans to prepare optimal meals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Cashier
AOC 16 Bait Shop
Niceville, FL
11.2007 - 10.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned [Job title] and [Job title] positions and provided backup at key times.
- Set up new sales displays each [Timeframe].
Education
High School Diploma -
Uniontown Sr High School
Uniontown, PA06.1985
Skills
- Data Entry
- Skilled in Mediation
- Human Resources Department Processes
- Calendar Management
Timeline
Administrative Office Coordinator
Twin Cities Pavilion
07.2017 - Current
Resident Aide
Twin Cities Pavilion
03.2017 - Current
Resident Care Aide
Interim Health Care Home
06.2010 - 03.2017
Cashier
AOC 16 Bait Shop
11.2007 - 10.2010
High School Diploma -
Uniontown Sr High School
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