Jacqueline Thorpe
Maryland Department of Juvenile Services
Seat Pleasant,MD
11
years of professional experience
Vigilant, versatile Professional with years of hands-on experience in multiple industries assisting and promoting public safety. Hard working professional supporting employee improvement and development in a fast-paced, diverse workforce environments. With the willingness to learn new procedures and policies. While leveraging excellence listening and service skills in emergency response and evaluation situations.
Work History
Resident Advisor 2
3 Years 1 Month- Supervised resident activities and ensured a secure, structured living environment within juvenile facility.
- Monitored youth behavior, identified escalation signs, and implemented de-escalation techniques to maintain order.
- Documented incidents, observations, and shift activities in compliance with facility reporting requirements.
- Conducted routine rounds and safety checks to verify custody standards, cleanliness, and resident accountability.
- Modeled appropriate conduct and reinforced expectations through consistent rule enforcement and positive guidance.
- Responded to emergencies and crisis situations using approved Crisis Safety Management and sound judgment.
- Developed rapport with residents, fostering a supportive and inclusive living community.
- Monitor CCTV monitors and operating movement.
- Organized group meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
Safety & Security
2 Years 8 Months- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, ascom phones, and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Coordinated with local law enforcement agencies regarding investigations
- Assist medical staff in restraining patients for patient, staff, and visitor safety
Staffing Coordinator
1 Year 5 Months- Collaborated with manager to determine department's short and long-term hiring needs.
- Verified payroll for 124 employees, vacation and sick time hours to support accounting processes.
- Completed human resource operational requirements by scheduling and assigning employees to meet facility needs.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Facilitated morning staff meetings with leadership.
Public Safety Officer
2 Years 8 Months- Secured crime scenes, gathered evidence; questioned witnesses until local law enforcement arrived.
- Answered emergency calls to assist hospital staff.
- Recorded facts to prepare reports documenting incidents and activities.
- Managed conflict resolutions with visitors, patients, and staff to encourage professional relationships and promote respect.
- Maintained updated and detailed records of calls in physical and electronic database.
- Responded to multitudinous calls per day to execute service or requests for emergency and routine assistance.
- Leveraged two-way radio or telephone to dispatch security officers.
- Conducted interior and exterior patrols of facility looking of unwonted activity.
Special Police Officer
3 Years 7 Months- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Assisted local Law Enforcement Agencies with investigations, CCTV footage; report logs.
- Conducted Arrests, following through report writing procedures at local precincts.
Education
Some College (No Degree) - Medical Assisting
High School Diploma
Skills
Works well under pressure
Accurate and detailed
Crisis Safety Management
Flexible
Ethical Standards of Conduct
Safety standards and protocols
Teamwork and Collaboration
Workflow planning
CCTV Monitoring
Report Writing
Conflict Resolution Skills
Firearms Training
Policy enforcement
Assertiveness
Crisis prevention intervention
Multitasking
Decision-making
References
References Available upon request
Additional Information
- American Red Cross BLS/AED/Child/Adult CPR Certified
- Maryland Guard Card 2022
- Special Police Officer license, Washington D.C, May 2015
Timeline
Resident Advisor 2
Maryland Department of Juvenile Services
09.2023 - CurrentRead More
Staffing Coordinator
Communicare
03.2021 - 08.2022Read More
Safety & Security
Luminis Health Doctors Community Medical Center
01.2021 - 09.2023Read More
Public Safety Officer
Medstar Washington Hospital Center
01.2019 - 09.2021Read More
Special Police Officer
Securemedy Incorporated
06.2015 - 01.2019Read More
Suitland High School
High School Diploma
Read More
Everest Institute
Some College (No Degree) from Medical Assisting
Read More