Jacqueline Toback
Merrick,NY
Overview
3
3
years of professional experience
Work History
Front Desk Agent and Event Sales Coordinator
Best Western Hotels & Resorts
03.2023 - Current
- Balanced multiple responsibilities between sales and the front desk with a focus on customer care and their experience
- First contact with customers providing essential information while creating a welcoming environment
- Managed Reservations/Calendars and handled any guest customer requests and issues
- Processed payments and ensured accurate room assignments for customers
- End to End check-in/check-out processes in a professional and efficient manner
- Coordinated all aspects of event planning, including venue selection, menu creation, and vendor management
- Created customized event proposals and pricing packages tailored to meet specific client needs and budgets
- Managed all aspects of event sales process, including lead generation, contract negotiation, and post-event follow-up.
Night Auditor
Wyndham Hotel & Resorts
12.2022 - 03.2023
- Single point contact and escalation for nightly shifts
- Conducted thorough end-of-day financial reconciliation audit, resolved exceptions and signed off on completeness and accuracy
- Managed end to end front desk operations during overnight shifts, providing exceptional customer service to individuals
- Prompt response and resolution to individual inquiries, issues and requests ensuring a positive experience for all patrons.
Front Desk Agent
Wyndham Hotel & Resorts
06.2021 - 03.2023
- Greeted and assisted customers in a prompt and courteous manner upon arrival at the front desk
- Answered phone calls and directed inquiries to the appropriate department or staff members
- Collaborated effectively with team members to uphold exceptional customer service standards, resolve guest issues, and contribute to a positive and seamless individual experience throughout their stay.
Timeline
Front Desk Agent and Event Sales Coordinator
Best Western Hotels & Resorts
03.2023 - Current
Night Auditor
Wyndham Hotel & Resorts
12.2022 - 03.2023
Front Desk Agent
Wyndham Hotel & Resorts
06.2021 - 03.2023
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