Jacqueline Toles
Pikesville,Maryland
Summary
To obtain a challenging position with a company that will allow me to utilize my skills both on a professional and educational level within the company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager
Securitas USA (Amazon)
Baltimore, MD
02.2021 - Current
- Manage a total of six supervisors and 24 guards
- Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner
- Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders
- Acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coach’s employees and carries out disciplinary actions, as necessary
- Assists in development and administration of budget in relation to assigned account
- Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
- Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part of the evaluation of security staff
Multi Site Supervisor
Allied Universal Security Services
Baltimore, MD
10.2024 - Current
- Managing the day-to-day operations of security personnel at various sites.
- Acting as the primary contact for clients, addressing concerns and ensuring service level agreements are met.
- Exceptional service and communication skills.
- Experience working with WinTeam software.
Security Supervisor
Securitas USA (Amazon)
09.2020 - 02.2021
- Patrolled, periodically buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites
- Warned violators of rule infractions, such as loitering, smoking and carrying forbidden articles
- Supervised and managed employees
- Trained a total of 7 or more officers per shift
- Responded to written and telephone requests for Amazon associates
- Report writing of reported incidents
- Permitted authorized civilians to enter the property
Correctional Officer Sergeant
Division of Pretrial and Correctional Services
08.2000 - 08.2020
- Provided direct supervision to 151 Correctional I and/or II in a 976 – bed medium to maximum security state Correctional facility, responsible for the direct management of 100 bed Protective Custody Unit, medical infirmary, medical dispensary and visiting area; Conduct rounds of the facility and rounds and grounds to ensure proper staffing and security; Inspect housing areas for compliance with sanitation, security, and health regulations; Supervise staff in routine and special searches; Provide specific guidance to staff in the application of direct supervision, counseling and interpersonal communication; Comply with and enforce institutional policies, procedures, rules and regulations; Prepare written reports and employee performance evaluations, review incident reports and investigative reports submitted by officers and staff, detainee on detainee assaults, and contraband seizures; Assist in the development, training, implementation and evaluation of Correctional employee; Recommend changes to post orders to enhance security
- Release Transportation OIC/Sergeant-Ensured keys and equipment is accounted for and in satisfactory condition; made security rounds of release cells and areas; retrieved all court documents (dispositions) and signed the acknowledge forms; validated detainee property; processed offenders for release; Supervise the transportation of detainees via passenger vehicles and busses, to court, jails, prisons and other specified destinations, the escorting of detainees into surroundings requiring contact with judges, state attorneys, defense attorneys and other court personnel; Made contact with state and local police agencies; sheriffs’ offices within, and outside of the state and maintained professional courtesy; Planned and executed all aspects of the trip/run including: inspection/exchanging information, search of the vehicle and security teams, determination of amount and types of restraints, selection of necessary weapons, planning special security precautions, emergency and escape procedures, timing and routing of the trip, accommodation of needs of offenders, possession of all clearances and necessary travel documents, inspection and storage of offender’s personal property, and the assurance of a safe and controlled travel environment
- Duty Sergeant-Responsible for the direct management of 171 Correctional Officers I, II and Sergeants in a 976-bed medium/maximum security state Correctional facility
- Scheduled daily post assignments and made decisions for the purpose of meeting established shift schedule needs
Education
High School Diploma -
Edmondson/Westside High School
Baltimore, MD06.1990
Skills
- Ability to gauge people and tasks associated with the job
Certification
- Security Clearance Card
- BLS
- CPR
Timeline
Multi Site Supervisor
Allied Universal Security Services
10.2024 - Current
Account Manager
Securitas USA (Amazon)
02.2021 - Current
Security Supervisor
Securitas USA (Amazon)
09.2020 - 02.2021
Correctional Officer Sergeant
Division of Pretrial and Correctional Services
08.2000 - 08.2020
High School Diploma -
Edmondson/Westside High School