Jacqueline Toral
Milpitas,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Hardworking and passionate with strong organizational skills eager to secure entry-level phlebotomist position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomy Intern
Kaiser Permanente
01.2024 - 02.2024
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
- Performed venipuncture procedures on diverse patient populations, ensuring safety and comfort during the process.
- Managed high-volume workloads, successfully completing up to 40 blood draws per day during peak times.
- Maintained strict confidentiality regarding patient information according to HIPAA regulations while processing paperwork related to test orders or results documentation.
Team Leader
Target
09.2017 - 04.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Education
Certificate of Achievement - Phlebotomy Technician 1
De Anza College
Cupertino, CA03.2024
Associate of Science - Business Administration
Everest College - Henderson
Henderson, NV01.2012
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- BLS, Heartsaver First aid, pediatric first aid certified
Blood collection techniques
Vein selection
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Intern
Kaiser Permanente
01.2024 - 02.2024
Team Leader
Target
09.2017 - 04.2021
Certificate of Achievement - Phlebotomy Technician 1
De Anza College
Associate of Science - Business Administration
Everest College - Henderson