Summary
Overview
Work History
Skills
Timeline
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Jacqueline Torres

San Antonio,TX

Summary

Enthusiastic and energetic Customer/Client Advocate looking for a dynamic position. Exceptional multitasking, prioritization and organizational abilities. Adaptable and focused with an unparalleled work ethic and dedication to providing top-notch customer/client services.

Overview

16
16
years of professional experience

Work History

Customer Advocacy Group

Wells Fago
San Antonio, TEXAS
11.2019 - 05.2023
  • Researched customer inquiries to ensure accurate resolution on consumer accounts.
  • Resolution Billings: Credits/Rebills
  • Online Care
  • Handled Complaints

Inside Sales

STIHl Southeast
Orlando, FL
02.2015 - 02.2018
  • Servicing 150-200 Dealers on a daily basis, in ref to parts, equipment, classes and services.
  • Follow up with dealers by, phone, fax, and email.
  • Credit/rebills, Co-op Credits, Tech billings
  • HR Accounting, Inventory, Technical Services
  • Warehouse/Inventory
  • Training New Employees
  • STIHL Silver Certification

Financial Advisor

US Equity Advantage
Orlando , FL
02.2012 - 02.2015
  • Welcome Calls: Inbound/Outbound
  • Data Entry New Enrollments
  • Processing refunds and over payments to clients accounts via electronic wire transfers
  • Follow up with clients, via phone, chat, email, an mail.
  • Escalation/Supervisor Calls
  • Training New Employees
  • Resolutions Teams: Collections and Billings

Merchant Dispute Adisor

Chase Bank
San Antonio, Texas
08.2008 - 04.2011
  • Assisting cardholders with charges on credit card accounts
  • Working with merchants to assist mutual card members
  • Validating charges, issuing temp credits, charge backs, and rebills

Service Associate 3

Citibank
San Antonio, TX
08.2007 - 08.2008
STIHlAdvisor
  • Assisting clients in locating Financial Advisors
  • Email Support, assisting via phone, chat, and email.
  • Cross trained to Citiphone for banking needs
  • Ambassador for Smithbarney.com Sept-Jan 2008
  • Internal Client Board of Advisors Sept-Jan 2008
  • Recognition Team Sept-Jan 2008

    • Skills

    • Critical Thinking, and Detail-Oriented
    • Timeless Efforts, and Self-Motivation
    • Success on reaching Common Goals
    • Strong Organization and Multitasking Skills

    Timeline

    Customer Advocacy Group

    Wells Fago
    11.2019 - 05.2023

    Inside Sales

    STIHl Southeast
    02.2015 - 02.2018

    Financial Advisor

    US Equity Advantage
    02.2012 - 02.2015

    Merchant Dispute Adisor

    Chase Bank
    08.2008 - 04.2011

    Service Associate 3

    Citibank
    08.2007 - 08.2008

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    Jacqueline Torres