Jacqueline Torres
Pharmacy Technician
Greenville,SC
Summary
Hardworking and passionate job seeker with diverse work experience, aiming to transition into the field of medical underwriting or insurance claims.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Pharmacy Technician
Walgreens
09.2023 - Current
- Administered vaccines and immunizations to patients following established protocols and guidelines.
- Collaborated with insurance providers to verify coverage and resolve billing discrepancies.
- Conducted COVID-19 and flu tests using proper swabbing techniques.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Lead Pharmacy Technician
Oconee Neighborhood Pharmacy
12.2021 - 09.2023
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume independent pharmacy environment
- Implemented new technologies within pharmacy workflow, increasing overall efficiency and accuracy in daily tasks
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
Night Auditor
Fairfield By Marriott
07.2021 - 01.2022
- Prepared reports on guest satisfaction levels and other metrics.
- Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Managed over 20 nightly check-ins independently whilst ensuring a smooth and speedy experience.
Night Audit Supervisor
Wyndham Garden
05.2020 - 07.2021
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Resolved disputes between guests or staff members during overnight hours, mediating conflicts professionally and effectively.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Oversaw day-to-day operations of 139 room hotel with staff of 15 front desk employees.
Guest Service Representative
Hampton Inn By Hilton
10.2016 - 03.2020
- Handled customer complaints to satisfy and retain guests.
- Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL12.2020
Associate of Science - Criminal Justice Technology
Eastern Florida State College
Melbourne05.2018
Skills
FDA Drug Safety Guidelines
Advanced math skills
Health insurance coordination
Pharmacy operations management
Team Collaboration
Multitasking Abilities
Insurance Claims
Policy Interpretation
ICD-10 Familiarity
Medication Therapy Management
Certification
First Aid/CPR Certified
Timeline
Senior Pharmacy Technician
Walgreens
09.2023 - Current
Lead Pharmacy Technician
Oconee Neighborhood Pharmacy
12.2021 - 09.2023
Night Auditor
Fairfield By Marriott
07.2021 - 01.2022
Night Audit Supervisor
Wyndham Garden
05.2020 - 07.2021
Guest Service Representative
Hampton Inn By Hilton
10.2016 - 03.2020
Bachelor of Science - Criminal Justice
University of Central Florida
Associate of Science - Criminal Justice Technology
Eastern Florida State College