JACQUELINE TORRES
Summary
Adept at leveraging skills in OneSite and Microsoft Excel, I significantly enhanced tenant relations and streamlined rent collection processes at New London Housing Authority. My proactive approach and adeptness in resident support led to surpassing occupancy goals by 20%, showcasing my ability to drive results and maintain high levels of tenant satisfaction.
Overview
19
19
years of professional experience
Work History
Property Administrator/RSC
New London Housing Authority
01.2024 - Current
- Responsible for leasing activities.
- Ensure leasing activity meets budgeted occupancy goals.
- Ensured compliance requirements and regulations are met, including assisting in the compliance audits as required.
- Answer all calls, respond to all voicemails, and emails.
- Enter all applicants to the appropriate waitlist.
- Perform all tenant screening requirements, such as DSS state check, background/credit check, sex offender check, and run EIV.
- Maintain file updates.
- Follow up with residents who are referred to the RSC by the PM, and take steps to help.
- Submit and close all work orders.
- Collected monthly assessments, rental fees, deposits and payments.
- Recommended clarifications and changes in program policies to director of property management.
- Met with prospective tenants to show property and assess applications or sign leases.
- Provided customer service support to tenants regarding their leases or complaints about conditions at the property.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Advised tenants on local laws related to renting a property.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed tenant applications, including credit checks and lease agreements.
- Maintained accurate records of all rental payments and deposits.
- Handled resident complaints and expedited maintenance requests.
- Assisted in preparing marketing materials for vacant units or buildings.
- Organized move-in and move-out inspections for vacated units.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Completed lease applications and verifications, notifying prospects of results.
- Received incoming calls from prospective tenants inquiring about available properties.
Property Manager
Meadowbrook I &II/PAG Management
Kingston, RI
03.2023 - 12.2023
- Company Overview: Boston Post Systems Tax credit property/Project based
- Budgeting/Rent collection
- Move-in/move-out inspection
- Lease renewal/move-in leasing
- Work orders/Answer phone/File
- Daily office task/meet with maintenance
- Project based/section 8 vouchers
- Inspire inspection
- Maintain property up to date with maintenance team
- Work with vendors/Residents/Prospects
- Purchase Order/Payroll/Monthly reports
- Boston Post Systems Tax credit property/Project based
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared detailed budgets and financial reports for properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Leasing Consultant|Assistant Manager
Mohegan Commons/Vesta Corp
Norwich, CT
10.2022 - 03.2023
- Show vacant units to prospects.
- Collect rent, answer phone.
- Assist in daily administration.
- Lease renewals and recertification.
- Manage waitlist/new move-ins.
- Work orders submission and completion.
- Work with maintenance on turnovers.
- Yardi Systems.
- Rent calculation.
- Greeting residents, vendors, and prospects.
- New move-ins/move-outs processing.
- Greeted potential tenants and provided information about the property.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Responded to tenant requests for maintenance services in a timely manner.
- Received rent payments and tracked transactions in accounting software.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Property Manager
Victory/Sunshine Real Estates
Tallahassee/Tampa, FL
09.2021 - 10.2022
- Manage property and office.
- Collections/Rent
- Answer the phone or file.
- Relations with vendors and contracts.
- Budget for property.
- Payroll for employees.
- Lease renewals of leases.
- Sales of mobile homes.
- Inspections of properties/homes.
- Permits for operation.
- Rent Manager/One site.
- Remodel vacant homes.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Handled resident complaints and expedited maintenance requests.
- Supervise workers and vendors.
Talent Coordinator
Automation Personnel Services
09.2020 - 09.2021
- Answer the phone and email correspondence.
- Resume Evaluations/Check-Ins.
- Complete/file client orders.
- Interview potential employees.
- Time Assessment for Pay/Payroll.
- Reception work, filing, and covering the front desk.
- Provided guidance and training to staff members involved in the recruitment process.
- Scheduled pre-employment assessments such as drug screens or background checks.
- Developed and implemented recruitment strategies to attract qualified talent.
- Assisted with organizing career fairs and other recruiting events as needed.
- Coordinated interviews between hiring managers and applicants.
Customer Service Rep
Comcast-Spherion Marriott
Plymouth, MA
02.2019 - 08.2020
- Billing/Customer Service.
- Connecting services on.
- Assisting customers with reservations.
- Accounting issues.
- Strengthened customer retention by offering discount options.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Administrative Assistant and Assistant Property Manager
Peabody Properties Inc.
Braintree, MA
08.2010 - 01.2019
- Assist in managing a Tax Credit Family Site.
- Initiate the process and review applications for tenancy according to company policies, as well as state and federal regulations.
- Process annual re-certifications, new leases, and actively market available units.
- Report bank deposits daily to the corporate office, post bank entries, and balance books according to the company accounting procedures.
- Prepare purchase orders, weekly invoices, and marketing reports.
- Record and document any resident problems, conflicts, and lease violations.
- Maintain resident files, the waiting list, and regulatory requirements.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Dental Assistant
Gentle Dental
West Roxbury, MA
02.2007 - 06.2010
- Sterilized instruments, prepare the room for procedures, x-rays, impressions, pouring, crown making, core packing
- Maintained a clean work environment
- Greeted, seated patients
- Conducted payment arrangements
- Advised patients on different procedures
Dental Assistant
Quality Dental Care
Quincy, MA
03.2006 - 01.2007
- Chairside
- Sterilized instruments, prepare the room for procedures, x-rays, impressions, pouring, crown making, and core packing
- Maintained a clean work environment and greeted seated patients
- Conducted payment arrangements
- Advised patients on different procedures
Education
Dental Assistant Diploma - Dental Assistant
Bryman Institute
Brighton, MA01.2007
GED Diploma -
Bristol Community College
Fall River, MA01.2005
Skills
- Experienced in OneSite
- Microsoft Excel
- Word
- PowerPoint
- Outlook
- Internet
- Yardi System Experience
- Rent manager
- Microsoft Teams
- Invoice processing
- Resident support
- Tenant relations
- Fair housing regulations
- Rent collection
- Property inspections
Languages
Spanish
Full Professional
Affiliations
- Gardening
- Traveling
- Listen to music
References
References available upon request.
Timeline
Property Administrator/RSC
New London Housing Authority
01.2024 - Current
Property Manager
Meadowbrook I &II/PAG Management
03.2023 - 12.2023
Leasing Consultant|Assistant Manager
Mohegan Commons/Vesta Corp
10.2022 - 03.2023
Property Manager
Victory/Sunshine Real Estates
09.2021 - 10.2022
Talent Coordinator
Automation Personnel Services
09.2020 - 09.2021
Customer Service Rep
Comcast-Spherion Marriott
02.2019 - 08.2020
Administrative Assistant and Assistant Property Manager
Peabody Properties Inc.
08.2010 - 01.2019
Dental Assistant
Gentle Dental
02.2007 - 06.2010
Dental Assistant
Quality Dental Care
03.2006 - 01.2007
Dental Assistant Diploma - Dental Assistant
Bryman Institute
GED Diploma -
Bristol Community College
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