Jacqueline Torres
Gainesville,FL
Summary
Dedicated professional with expertise in customer relationship management and process improvement. Proven ability to enhance customer satisfaction and streamline operations, contributing to increased efficiency and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
state benefits coordinator
USBA
Orlando, Florida
08.2024 - Current
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Collaborated with HR team to streamline benefits administration processes and improve efficiency.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Sales and Service Manager
Sephora
Gainesville, Florida
05.2022 - 08.2024
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in service and product.
- Setting high yet realistic goals to achieve overall desired results. While also analyzing sales reports and data.
Customer Experience Manager
Target
phila, Pa
01.2017 - 01.2021
- Coordinated cross-departmental efforts to resolve customer issues efficiently.
- Facilitated workshops focusing on building a positive store atmosphere.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
Education
High School Diploma -
Kensington Health And Sciences Academy
Philadelphia, PA05-2016
Skills
- Customer relationship management
- Data analysis
- Strategic planning
- Problem-solving aptitude
Affiliations
- social media management
- content creation
Certification
- Makeup artistry
Timeline
state benefits coordinator
USBA
08.2024 - Current
Sales and Service Manager
Sephora
05.2022 - 08.2024
Customer Experience Manager
Target
01.2017 - 01.2021
High School Diploma -
Kensington Health And Sciences Academy
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