Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
RegisteredNurse

Jacqueline Townsend

North Fort Myers,FL

Summary

Experienced and compassionate Registered Nurse and Charge Nurse with a strong foundation in patient-centered care and over 10 years of combined healthcare experience. Skilled in clinical decision-making, staff support, and fostering teamwork to ensure safe, high-quality bedside care. Seeking to continue contributing as a bedside leader in a hospital setting that values collaboration, integrity, and excellence in patient outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Charge Registered Nurse

Lee Health
06.2022 - Current
  • As Charge Nurse, I coordinate nursing care on the Progressive Care Unit (PCU), including staff assignments, workflow coordination, and bedside shift reports.
  • Supervised, coached, and mentored nursing staff, ensuring adherence to care standards, safety protocols, and best practices.
  • Performed patient assessments, administered medications and IV therapies, and adjusted care plans to meet evolving needs.
  • Collaborated with physicians and support departments to coordinate safe, efficient, and high-quality patient care.
  • Documented treatments, medications, and discharge instructions accurately while maintaining HIPAA compliance.
  • Responded to emergencies and critically ill patients with skill, providing leadership and support during high-pressure situations.

Customer Care Representative

Lee Health
02.2013 - 06.2022
  • Scheduled patient appointments, procedures, and follow-ups using EPIC, ensuring accurate documentation and timely reminders.
  • Collected and verified patient information, including insurance cards and forms, for billing, claims, and medical records.
  • Provided professional in-person and telephone customer service, answering questions, directing calls, and assisting patients efficiently.
  • Obtained pre-authorizations from insurance companies to facilitate medical services.
  • Directed patients to exam rooms, prepared them for physician examinations, and routed lab results to the appropriate clinical staff.
  • Processed medical insurance claims, payments, and patient referrals, maintaining compliance with HIPAA privacy regulations.

Education

Bachelor of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
08-2025

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
12-2021

Skills

  • Direct Patient Care
  • Clinical Assessment
  • Care Coordination
  • Medication Administration
  • Evidence-Based Practice
  • EMR Documentation
  • Discharge Planning
  • Interdisciplinary Collaboration
  • Clinical Coaching & Staff Supervision
  • Shared Governance
  • Performance Improvement
  • HIPAA Compliance

Certification

  • Basic Life Support
  • Advanced Cardiovascular Life Support
  • NIH Stroke Scale Training & Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Charge Registered Nurse

Lee Health
06.2022 - Current

Customer Care Representative

Lee Health
02.2013 - 06.2022

Bachelor of Science - Nursing

Florida SouthWestern State College

Associate of Science - Nursing

Florida SouthWestern State College

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Jacqueline Townsend