Jacqueline Trejo
Chicago Ridge,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion of task. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Overview
8
8
years of professional experience
Work History
General Manager of Operations
Cielo Concessions LLC
Chicago, IL
03.2016 - 03.2023
- Trained, coached and mentored staff to support smooth adoption of new concessions program
- Approve intial payroll and submit final payroll for processing
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Designed modern employee recognition program which boosted productivity and improved morale
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Review purchase orders/invoices- approve assess pricing (plate IQ)
- Program and maintain POS/Time- clock, updated EE info, update sales items and pricing
- Recruitment/Workforce Sourcing (source referrals, screen potential candidates, forward potential hires to Director of Operations)
- Review and manage Customer Service & Online Marketing Program
- Review and update Food Safety Certifications and Food Safety Compliance (monthly)
Pediatric Administrative Assistant
Pediatrics On Demand
Oak Lawn, IL
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Maintained records by imaging invoices, debits, and credits
- Managed and responded to correspondence and inquiries from customers and vendors
- Organized, maintained and updated information in computer databases
- Handled assignments independently with good judgement and critical thinking skills
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Onboarded new employees with training and new hire documentation
- Sanitized, restocked, and organized exam rooms and medical equipment
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
High School Diploma -
John F Kennedy High School
06.2015
Skills
- Management Training
- POS Terminal Operations
- POS Inventory System Operation
- Payroll Administration and Timekeeping
- Operational Efficiency
- Sales reporting
- Kitchen management
- Certifications and Licenses
- Food Handler Certification
- Bartender Bassets License
- Oversee Inventory/Creating Vendor Relationships
- VFC Vaccine Coordinator
- Advance MD patient portal knowledge
- Icare patient portal knowledge
- Document Controll
- Medical Records Management
- Patient Relations
- Medical terminology knowledge
- Responding to emergencies
- Family support and assistance
- General housekeeping ability
- Safety Precautions
- HIPAA Compliance
- Sales Promotion
- Supplier Monitoring
- Hiring and Onboarding
- Personnel Scheduling
- Money Handling
- Policy Development and Enforcement
- Lender Relationships
- Reporting Tools
- Equipment Orientations
- Management Training
Additional Training
- Pryor Learning Leadership certificate , Team-Building and Coaching Skills for Managers and Supervisors.
- “You call the shots” Immunization Education & Learning certificate.
- Vaccine Administration
- Vaccines For Children (VFC)
- Vaccine Storage and Handling
Timeline
Pediatric Administrative Assistant
Pediatrics On Demand
03.2023 - Current
General Manager of Operations
Cielo Concessions LLC
03.2016 - 03.2023
High School Diploma -
John F Kennedy High School
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