Jacqueline Troche-Martinez
Goodlettsville,TN
Summary
Dedicated and results-driven restaurant professional with 2 years of experience at Wendy's, progressing from crew member to manager. Proven ability to lead teams, streamline operations, and deliver exceptional customer service in a fast-paced environment. Strong skills in team training, inventory management, and ensuring compliance with health and safety standards. Adept at driving sales growth and improving profitability through effective leadership and strategic planning. Committed to creating a positive work culture while maintaining operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
03.2024 - Current
- Lead and manage shifts in a busy restaurant environment, ensuring smooth operations and top-tier customer service.
- Assist in overseeing daily tasks such as cash handling, food prep, and employee scheduling to ensure operational efficiency.
- Supervise and train team members during shifts, promoting a positive work atmosphere and encouraging teamwork.
- Maintain compliance with health, safety, and sanitation standards, contributing to consistently high health inspection scores.
- Resolve customer concerns and complaints, ensuring a high level of guest satisfaction and fostering repeat business.
- Monitor inventory levels during shifts and communicate with management to prevent shortages or overstocking.
- Help execute marketing promotions and product launches during shifts, supporting increased sales and customer engagement.
Crew Member
Wendy's
08.2022 - 03.2024
- Provide fast, friendly, and efficient service to customers, ensuring a positive dining experience.
- Take and prepare customer orders accurately, maintaining high food quality standards and presentation.
- Operate the cash register and handle customer transactions, ensuring proper cash handling and balancing at the end of each shift.
- Assist with food preparation, including grilling, frying, and assembling sandwiches, while adhering to food safety and sanitation guidelines.
- Work as part of a team to keep the restaurant clean and organized, including dining area, kitchen, and restrooms.
- Help resolve customer concerns or complaints, ensuring guest satisfaction and promoting a welcoming atmosphere.
- Support team members during peak hours by multitasking in various roles, contributing to overall efficiency.
Education
Bachelor of Science - Physiology
Western Governors University
Salt Lake City, UT05.2027
High School Diploma -
White House High School
White House, TN05.2023
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Management
Customer Service
Teamwork and Collaboration
Cash Handling
Safe Food Handling
Order Management
Certification
ServSafe Food Protection Manager Certification (9/14/2024 - 9/14/2029)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Wendy's
03.2024 - Current
Crew Member
Wendy's
08.2022 - 03.2024
Bachelor of Science - Physiology
Western Governors University
High School Diploma -
White House High School