Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELINE TURNER

Augusta,GA

Summary

Qualified Payroll Specialist with a strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Finance Office Account Manager

Easter Seals East Georgia
04.2023 - Current
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Used QuickBooks to produce monthly invoices, reports, payroll, and other deliverables.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Managed complex payroll processes, including multi-state tax filings, benefits administration, and wage garnishments.
  • Optimized cash flow with diligent monitoring of accounts receivable and payable.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Payroll Account Manager

Automatic Data Processing
09.2021 - 10.2023
  • Coordinated with accounting teams to ensure seamless integration of payroll data into financial reports for clients.
  • Processed payroll garnishments such as tax liens and child support.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Reconciled payroll accounts regularly, identifying discrepancies and taking corrective action to ensure balanced financial records.
  • Collaborated with Human Resources to ensure compliance with federal, state, and local tax laws and regulations in payroll processing.
  • Supported year-end processes such as W-2 preparation and distribution while maintaining regulatory compliance standards.

Pool Supervisor

Augusta Recreation and Parks
05.2014 - 07.2021
  • Onboarded new employees with training and new hire documentation.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Athletics Office Receptionist

Savannah State University
09.2017 - 05.2019
  • Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
  • Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
  • Reviewed and authorized time and attendance records.

Education

Bachelor of Science - Sociology

Augusta University
Augusta, GA
05.2026

Diploma - undefined

Richmond County Technical Career Magnet School
Augusta, GA
01.2016

Skills

  • ADP Workforce Now Experience
  • General Ledger
  • Benefits Administration
  • Account Management
  • Team Recruiting and Onboarding
  • HR Support
  • Payroll Processing
  • Tax Compliance
  • Payroll Management
  • New Hire Onboarding
  • Payroll Auditing
  • Tax law knowledge
  • Documentation and reporting
  • Garnishments and Liens
  • Teamwork and collaboration

Timeline

Finance Office Account Manager

Easter Seals East Georgia
04.2023 - Current

Payroll Account Manager

Automatic Data Processing
09.2021 - 10.2023

Athletics Office Receptionist

Savannah State University
09.2017 - 05.2019

Pool Supervisor

Augusta Recreation and Parks
05.2014 - 07.2021

Diploma - undefined

Richmond County Technical Career Magnet School

Bachelor of Science - Sociology

Augusta University

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