JACQUELINE ULLOA
Griffin,GA
Summary
Experienced administrative clerk who excels at handling administrative, managerial, and technical skills. Knowledgeable in managing an office to prepare travel orders, completing authorization paperwork, and preparing correspondence and directives. Skilled at delegating and problem solving, and motivating the team to meet mission accomplishment. Comprehensive Word Processor with experience with Microsoft Office and data programs. Adept at using office equipment and multiline phone systems.
Overview
5
5
years of professional experience
Work History
Word Processor III
Kros-Wise/Mora Consultants, LLC.
10.2022 - Current
- Reduced turnaround time for projects by streamlining workflow processes and prioritizing tasks effectively.
- Supported office efficiency by managing document storage and retrieval systems, ensuring easy access for team members.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Verified data entered into database by reviewing, correcting and deleting data.
- Provided exceptional customer service through prompt response to inquiries and accurate completion of requests.
- Maintained strict adherence to deadlines, completing all assigned projects in a timely manner.
- Facilitated smooth communication between departments to complete assigned tasks.
- Assisted with updating departmental procedures manual, ensuring comprehensive guidance for future employees.
- Scanned and printed files and paperwork, when needed.
- Organized and maintained precise confidential personnel files.
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Efficient at conducting training for new employees in the section.
- Managed scheduling reservations for meetings and/or trainings throughout the command.
- Proficient at posting announcements for all maintenance outages/updates of systems throughout the command.
- Safeguarded sensitive information through meticulous handling of confidential materials and adherence to company policies.
Administrative Specialist
United States Marine Corps
09.2018 - 09.2022
- Leading sections to mission accomplishment
- Developed and maintained courteous and effective working relationships.
- Provided exceptional reception services such as answering phone calls professionally for all customers, peers, and supervisors
- Assisted various sections when section team leader(s) was not present
- Created presentations to present during meetings and/or supervisors
- Entered and maintained departmental records in company database
- Devised and implemented improvements to reporting procedures
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Prepared project documents, reports, and brochures.
- Monthly counseled subordinates to speak of short/long term goals, strength/weaknesses, and team leader suggestions for improvement
- Conducted training for all new employees coming to the section
United States Marine Corps
United States Marine Corps
09.2018 - 09.2022
- Safe Handling Weapons
- Self-Defense
- Land Navigation
- Patrolling Areas
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT12.2025
High School Diploma -
Alain Leroy Locke High School
06.2018
Skills
- Communication skills
- Records Management
- Self-motivated
- Attention to detail
- Dependable and responsible
- Active listening
- Briefing leadership
- Decision making
- Teamwork and collaboration
- Problem Solving and conflict resolution
- Teaching
- Operating systems
- Deadline-oriented
- System Troubleshooting
Accomplishments
2 Meritorious Promotions
Additional Information - Clearance
Secret Clearance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Word Processor III
Kros-Wise/Mora Consultants, LLC.
10.2022 - Current
Administrative Specialist
United States Marine Corps
09.2018 - 09.2022
United States Marine Corps
United States Marine Corps
09.2018 - 09.2022
Bachelor of Science - Healthcare Administration
Western Governors University
High School Diploma -
Alain Leroy Locke High School
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