Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Underwood

Jacqueline Underwood

Gainesboro,TN

Summary

I have always had the love of clothes is how I came into managing stores. I love the customer service aspect especially. I am very good in merchandising & problem solving in areas that have small spaces. Hiring & training new associates has been a lot of fun in my past jobs , along with organizational projects. I am motivated & looking to broaden my horizons to further my retail career.

Overview

23
23
years of professional experience

Work History

Assistant Store Manager

Dunham Sports
04.2015 - Current
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

General Manager

Rue 21
07.2012 - 04.2015
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Patient Care Technician

Cookeville Regional Medical Center
07.2009 - 07.2012
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Collected and transported specimens to prepare for lab testing.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Transported patients between rooms and appointments or testing locations.
  • Documented patient information and care activities in electronic health record.

Visual Supervisor

Jcpennys
04.2007 - 04.2009
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Monitored store traffic and customer engagement to determine display effectiveness.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Store Manager

Cato Fashions
03.2000 - 01.2006
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Associate Of General Studies - General Office Services

Upperman High School
Baxter, TN
05.1988

Skills

  • Customer Service
  • POS Systems Operations
  • Microsoft Internet Explorer
  • Goals and Performance
  • Order Supplies
  • Time Management
  • Coordination
  • Product and Service Sales
  • Staff Supervision
  • Manage Budgets

Timeline

Assistant Store Manager

Dunham Sports
04.2015 - Current

General Manager

Rue 21
07.2012 - 04.2015

Patient Care Technician

Cookeville Regional Medical Center
07.2009 - 07.2012

Visual Supervisor

Jcpennys
04.2007 - 04.2009

Store Manager

Cato Fashions
03.2000 - 01.2006

Associate Of General Studies - General Office Services

Upperman High School

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Jacqueline Underwood