Jacqueline Urizar
Bronx,NY
Summary
Proven track record in enhancing customer satisfaction and loyalty at Riviera Produce, leveraging exceptional problem-solving abilities and customer service skills. Expert in conflict resolution and efficient complaint handling, significantly improving client relations. Proficient in Microsoft Excel and data entry, contributing to streamlined operations and team development. Achieved notable increases in repeat business through empathetic and professional dispute resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Riviera Produce
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Phlebotomist Intern
Badhey MD OFFICE
08.2022 - 12.2022
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Implemented time management skills to effectively handle high patient volumes during busy periods.
- Promoted professional growth by attending workshops, conferences, and seminars related to phlebotomy and patient care.
Manager
VIVA TAPAS RESTAURANT
02.2015 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Bartender Shift Manager
Viale Italian Restaurant
06.2015 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Cashier Team Lead
CLARKES STANDARD
01.2014 - 01.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
No Degree - Phlebotomy
NYC MEDICAL CAREER CENTER
Manhattan, NY04.2021
GED -
Phillips Global Institute
New Jersey06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Microsoft Outlook
- Team Development
- Staff Training
- Live chat support
- Clerical Support
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
- Licensed Mixologist -
- CSP - Certified Sales Professional
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Phlebotomist Intern
Badhey MD OFFICE
08.2022 - 12.2022
Customer Service Representative
Riviera Produce
02.2022 - Current
Bartender Shift Manager
Viale Italian Restaurant
06.2015 - 01.2018
Manager
VIVA TAPAS RESTAURANT
02.2015 - 08.2019
Cashier Team Lead
CLARKES STANDARD
01.2014 - 01.2015
No Degree - Phlebotomy
NYC MEDICAL CAREER CENTER
GED -
Phillips Global Institute
- PT - Phlebotomy Technician
- CET - EKG Technician
- Licensed Mixologist -
- CSP - Certified Sales Professional
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