Jacqueline Viall
Onalaska,Wash.
Summary
Hardworking and resourceful Clerk with strong data entry abilities and an organized and detail-oriented nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented, and diligent about completing tasks on time.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Lewis County District Court
11.2022 - Current
- Address and resolve inquiries related to hearing arrangements, judicial procedures, warrants, and payments regarding infractions, civil and criminal cases
- Daily use of Jabs and JIS to locate case information regarding defendants
- Collect and receipt monies for county fees and fines related to District Court
- Verify document and pleading information for accuracy and completion for proper filing of infraction, criminal, and civil cases and assist attorneys and general public as necessary
- Maintain court dockets using JIS system as required with phone call and in-person interactions
- Process record requests
- Process search warrant requests and assist in coordinating officer and available judge
- Answer and direct incoming calls
- Provide customer service to public and attorneys at the counter as well as email and phone communications
- Certify court documents
- Perform record management tasks, including filing, retention, copies, organizing and scanning
- Scheduling of infraction and civil hearings
- Responsible for civil cases being processed ex parte for judge review and signature
- Maintain working relationships with other district court staff, law enforcement, superior court, local municipal courts, attorneys, and general public
- Process E-tickets using Inside Courts
- Training responsibility of incoming Front Counter Deputy Clerk and assisting staff with daily tasks
- Assisted in updating the electronic shared drive for staff instruction on processing daily work
Family Program Director
Community Mediation Center
04.2018 - 11.2022
- Correspond regularly with local attorneys
- Maintain all active and archived program files, both physically and electronically
- Maintain shared office calendar for tasks and meetings
- Creating policies related to the Family Program as well as office policies
- Proofreading documents for the Executive Director
- Managing the Family program and case management, consisting of client intakes, collecting fees, scheduling mediation with attention to schedules of two mediators, two clients and IT staff (if necessary), providing appropriate paperwork to the court and attorneys and case closure
- Evaluate and make decisions on clients applications for financial assistance
- Answer client questions about services and programs, providing referrals as needed
- Imputing case information for ResWA monthly
- Regularly mediate and maintain required certification for mediation for family law cases, neighbor/neighbor, landlord/tenant (non-rental situations), and facilitations
- Participate in training for workplace conflict, Basic Mediation Training, and other training as assigned
- Create and facilitate Zoom sessions and assist staff, clients, and volunteer mediators with use
- Manage digital signature account and accurately process signed documents
- Created and maintain website using Wix
- Communicate daily with the Executive Director on client or staff issues
- Assists the Executive Director in supervising employees' projects and tasks
- Reports program status to Board of Directors at monthly board meeting
- Design and produce promotional and training materials
- Maintain accurate records of hours worked with a schedule to support client and staff needs
- Other duties as assigned.
Family Magazine Manager
SWW Family, Lafromboise Communications
01.2013 - 04.2018
- Management of freelance writers, contributors, and cover photographers
- Planning and execution of monthly content, writing articles, and first-round edits of all pages
- Seeking and obtaining contribution content from local businesses and their staff
- Organizing and researching projects with tight deadlines
- Coordination and execution of special events including Fun Fest welcome table, Centralia Farmers Market, and Chehalis Farmers Market
- Newspaper in Education (NIE)
- Managing annual specialty products including the Annual Baby contest and Best of Lewis County
- Proofreading news and life pages
- Maintaining the Community Calendar and Church News
- Handling corporate accounts, including processing insert orders, managing schedule for all inserts and filing
- Overseeing of the Specialty Production project of paid content for local businesses
Other duties include:
Child Care Worker
Cindy Murphy Daycare
09.2010 - 01.2013
- Supervising and playing with children, cleaning, lunch prep, filing, answering phones, parent/staff communication, errands, and purchases, setting appointments, turning in time sheets, creating forms, filing duties, updating monthly WAC requirements, managing infant room, as well as opening/closing responsibilities
- Continually abreast of toy and child-related recalls and safety warnings
- Maintain a child-friendly environment with access to outdoor activities
- Maintain accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information, and incident reports
- Responsible for assisting with the daycare maintaining compliance with company and state licensing standards
Customer Service
Main Business Supply
09.2000 - 07.2004
- Maintain inventory
- Receive and filled in-person and over-the-phone orders
- Maintain safe/combination and handled money
- Open and closing responsibilities Vehicle licensing
- Routinely answer customer questions regarding merchandise and pricing
- Learn, reference, and apply product knowledge information
- Replenish supplies, bags, and other materials at each cash wrap
- Participate in physical inventory counts
Education
Associate of Arts -
Centralia College
Centralia, Wash.High School Diploma -
Centralia High School
Centralia, Wash.06.1999
Skills
- Conflict Resolution
- Customer Service
- Detail Oriented
- Effective Multi-tasker
- Dependable
- Organized
- Record Keeping
- Research
- Database Entry
- Confidentiality
- Schedule and Calendar Management
- Document Review
Certification
Certified Senior Mediator
40 Hour Basic Mediation
Family Mediation
Trauma Informed 2.0
Landlord/Tenant-Small Claims
Equity
De-escalation
Additional Knowledge
JIS, Jabs, Inside Courts, Google Calendar, Odyssey Portal
DocuSign, Zoom, Wix, Google Docs, BLOX, Newzware, Excel, Word, PayPal, PowerPoint
Fax/scanning/multi-line phone
Additional Information
Community Mediation Center
Centralia, Wash.
Board Member, August 2017-December 2017
Early Learning Coalition
Centralia, Wash.
Member, January 2016-December 2017
Cooks Hill Community Church
Centralia, Wash.
-Safety Committee Member, March 2010-August 2010
-Children's Ministry Team Member, August 2009-August 2010
-Nursery Coordinator, December 2007-August 2010
-Childcare Board Member, October 2005-December 2006
Timeline
Deputy Clerk
Lewis County District Court
11.2022 - Current
Family Program Director
Community Mediation Center
04.2018 - 11.2022
Family Magazine Manager
SWW Family, Lafromboise Communications
01.2013 - 04.2018
Child Care Worker
Cindy Murphy Daycare
09.2010 - 01.2013
Customer Service
Main Business Supply
09.2000 - 07.2004
Associate of Arts -
Centralia College
High School Diploma -
Centralia High School
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