Jacqueline Valentin
New York
Summary
Dynamic Multi Center Manager at European Wax Center with expertise in operational efficiency and team leadership. Proven track record in enhancing productivity through effective staff scheduling and compliance adherence. Skilled in inventory management and conflict resolution, driving improved revenue generation and customer retention. Committed to fostering a collaborative work environment.
Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.
Overview
18
18
years of professional experience
Work History
Multi Center Manager
European Wax Center
09.2021 - Current
- Assisted in managing daily operations and ensuring smooth center functionality.
- Supported staff scheduling and coordinated team activities to enhance productivity.
- Learned safety protocols and adhered to compliance standards for operational efficiency.
- Handled customer inquiries, providing accurate information and effective solutions.
- Participated in training sessions to develop skills in center management practices.
- Maintained inventory records and assisted with supplies ordering processes.
- Contributed to maintaining a clean and organized environment for staff and clients.
- Collaborated with team members to identify areas for improvement in service delivery.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Office Manager
Fairway Market
02.2015 - 08.2021
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and communication between departments to enhance collaboration.
- Implemented filing system improvements, increasing document retrieval efficiency by 30%.
- Trained new employees on office protocols and software tools for seamless onboarding.
- Oversaw inventory management, maintaining optimal supply levels and vendor relationships.
- Developed and maintained budgets for office supplies, reducing costs through strategic purchasing.
- Streamlined administrative processes, improving overall productivity within the team.
- Led staff meetings to discuss operational challenges and propose actionable solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Stock Manager
JCPenney
05.2010 - 07.2015
- Managed inventory levels to optimize stock availability and reduce excess product.
- Implemented effective stock organization systems to enhance retrieval efficiency.
- Collaborated with team members to ensure accurate product placement and visibility.
- Trained staff on best practices for inventory control and loss prevention techniques.
- Developed streamlined processes for receiving, processing, and stocking merchandise.
- Analyzed sales trends to forecast demand and adjust inventory purchases accordingly.
- Led initiatives to improve warehouse operations, resulting in enhanced productivity.
- Coordinated with vendors to manage order fulfillment and maintain supplier relationships.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
Stock Assistant
Footlocker, Footlocker
01.2008 - 05.2010
- Organized stockroom layout to enhance accessibility and streamline inventory management.
- Assisted in receiving and processing incoming shipments, ensuring accurate documentation and placement.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective measures.
- Collaborated with team members to optimize stock replenishment processes, reducing downtime.
- Trained new staff on inventory control systems and best practices for stock handling.
- Developed and maintained effective relationships with suppliers to ensure timely deliveries.
- Implemented safety protocols during stock handling procedures, promoting a secure work environment.
- Monitored product expiration dates, facilitating timely removal of outdated items from stock.
- Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
- Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
- Played a pivotal role during annual physical inventories count ensuring thoroughness and accuracy throughout entire process.
- Promoted teamwork among staff members through active participation in collaborative projects and providing support when needed.
- Optimized storage space usage through efficient organization and arrangement of items within the warehouse facility.
- Contributed to loss prevention efforts through diligent monitoring of the stock area, noting any irregularities or signs of theft.
Education
High School Diploma -
New Dorp
Staten Island, NYNo Degree - Accounting And Finance
Bronx ECO
The Bronx, NY01-2025
Skills
- Center management
- Staff scheduling
- Compliance standards
- Customer inquiry resolution
- Inventory management
- Operational efficiency
- Performance metrics
- Team leadership
- Training and development
- Vendor relations
- Administrative processes
- Safety protocols
- Cross-department collaboration
- Conflict resolution
- Staff leadership
- Team supervision
- Staffing
- Staff hiring
Languages
Spanish
Professional Working
Timeline
Multi Center Manager
European Wax Center
09.2021 - Current
Office Manager
Fairway Market
02.2015 - 08.2021
Stock Manager
JCPenney
05.2010 - 07.2015
Stock Assistant
Footlocker, Footlocker
01.2008 - 05.2010
High School Diploma -
New Dorp
No Degree - Accounting And Finance
Bronx ECO