Jacqueline VanBuren
Sales And Merchandising
Fort Myers,FL
Summary
Ambitious, self-motivated professional, with organizational skills, strong work ethic and the ability to meet high expectations and deadlines. Customer-focused with successful 8-year career in Sales and Merchandising sector. Dynamic successful applying Management and team building in busy business environment.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Shift Manager
RaceTrac
Naples, FL
02.2022 - 05.2022
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
Retail Grocery Stock Associate
Publix
Marco Island, FL
09.2021 - 02.2022
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Reduced costs $[Amount] by mitigating financial discrepancies and coordinating inventory requirements.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Updated merchandise pricing to match new values and special promotional rates.
- Safely and securely loaded items to prevent damage during transport.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Sales Associate Specialist
Back Of The Bay Boutique
Naples, FL
07.2020 - 11.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales and customer satisfaction through personalized servicing.
- Issued receipts and processed refunds, credits or exchanges.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Shipping and Receiving Clerk
Benchmark Carbide Shipping
Springfield, MA
09.2018 - 02.2019
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Merchandising Specialist
Kellogg’s
04.2016 - 07.2017
- Went to multiple stores to merchandise/stock and update displays
- Stocked product
- Cleaned shelving
- Organized back stock
- Built displays
- Worked with store management for display placement
Execution Area Supervisor
Home Depot Merchandising
03.2011 - 12.2015
- Directly supervised the activities of Merchandising Execution Associates (MEAs)
- Build and maintained strong relationships with HD store personal
- Send and received emails to management and vendors’ daily
- Report productivity data and project completion via interactive systems and tools
- Provide input to management on their performance appraisals to MEAs
- Provided input to appropriate discipline decisions related to MEAs
- Planned and directed MEAs in execution of seasonal resets
- Trained and developed MEAs within the work team
- Assisted in the interview for hiring of MEAs
- Maintained product sets in accordance with merchandising direction
- Executed projects requested by vendors and approved by senior management
- Utilized store system to access key merchandising reports
Administrative Assistant
Real Living Reality Professionals
01.2010 - 03.2011
- Prepared and distributed sales contracts
- Created and updated listings
- Maintained and updated company website
- Order and managed supplies
- Answered a several line phone system and directed all calls
Office Manager
The Skin Center
01.2008 - 12.2010
- Answered phones calls
- Received and ordered inventory
- Prepared orders in system
- Pulled and shipped Customers orders
- Process orders for payment
- Helped customers with special requests
- Worked all aspects of professional shows
Wireless Sales Representative
Verizon
06.2006 - 12.2008
- Responsible for opening and closing of the store
- Purchase supplies and maintain inventory
- Shipping and receiving inventory
- Cash management
- Customer service including complex customer requesting and resolving complaints
- Selling total wireless solutions
Education
Communications
Westfield State University
01.2003 - 01.2005
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Minnechaug Regional High School
01.1998 - 01.2002
Skills
Customer Serviceundefined
Timeline
Shift Manager
RaceTrac
02.2022 - 05.2022
Retail Grocery Stock Associate
Publix
09.2021 - 02.2022
Sales Associate Specialist
Back Of The Bay Boutique
07.2020 - 11.2020
Shipping and Receiving Clerk
Benchmark Carbide Shipping
09.2018 - 02.2019
Merchandising Specialist
Kellogg’s
04.2016 - 07.2017
Execution Area Supervisor
Home Depot Merchandising
03.2011 - 12.2015
Administrative Assistant
Real Living Reality Professionals
01.2010 - 03.2011
Office Manager
The Skin Center
01.2008 - 12.2010
Wireless Sales Representative
Verizon
06.2006 - 12.2008
Communications
Westfield State University
01.2003 - 01.2005
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Minnechaug Regional High School
01.1998 - 01.2002
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