Jacqueline VanBuren
Sales And Merchandising
Fort Myers,FL
Summary
Ambitious, self-motivated professional, with organizational skills, strong work ethic and the ability to meet high expectations and deadlines. Customer-focused with successful 8-year career in Sales and Merchandising sector. Dynamic successful applying Management and team building in busy business environment.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Shift Manager
RaceTrac
Naples, FL
02.2022 - 05.2022
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Checked building to confirm maintenance and cleaning met code and regulations.
Retail Grocery Stock Associate
Publix
Marco Island, FL
09.2021 - 02.2022
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Reduced costs $[Amount] by mitigating financial discrepancies and coordinating inventory requirements.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Maintained store assets with effective loss prevention strategies.
- Received new stock and input values into computer system.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Updated merchandise pricing to match new values and special promotional rates.
- Safely and securely loaded items to prevent damage during transport.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Sales Associate Specialist
Back Of The Bay Boutique
Naples, FL
07.2020 - 11.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales and customer satisfaction through personalized servicing.
- Issued receipts and processed refunds, credits or exchanges.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
Shipping and Receiving Clerk
Benchmark Carbide Shipping
Springfield, MA
09.2018 - 02.2019
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Updated database with changes in carrier status.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Merchandising Specialist
Kellogg’s
04.2016 - 07.2017
- Went to multiple stores to merchandise/stock and update displays
- Stocked product
- Cleaned shelving
- Organized back stock
- Built displays
- Worked with store management for display placement
Execution Area Supervisor
Home Depot Merchandising
03.2011 - 12.2015
- Directly supervised the activities of Merchandising Execution Associates (MEAs)
- Build and maintained strong relationships with HD store personal
- Send and received emails to management and vendors’ daily
- Report productivity data and project completion via interactive systems and tools
- Provide input to management on their performance appraisals to MEAs
- Provided input to appropriate discipline decisions related to MEAs
- Planned and directed MEAs in execution of seasonal resets
- Trained and developed MEAs within the work team
- Assisted in the interview for hiring of MEAs
- Maintained product sets in accordance with merchandising direction
- Executed projects requested by vendors and approved by senior management
- Utilized store system to access key merchandising reports
Administrative Assistant
Real Living Reality Professionals
01.2010 - 03.2011
- Prepared and distributed sales contracts
- Created and updated listings
- Maintained and updated company website
- Order and managed supplies
- Answered a several line phone system and directed all calls
Office Manager
The Skin Center
01.2008 - 12.2010
- Answered phones calls
- Received and ordered inventory
- Prepared orders in system
- Pulled and shipped Customers orders
- Process orders for payment
- Helped customers with special requests
- Worked all aspects of professional shows
Wireless Sales Representative
Verizon
06.2006 - 12.2008
- Responsible for opening and closing of the store
- Purchase supplies and maintain inventory
- Shipping and receiving inventory
- Cash management
- Customer service including complex customer requesting and resolving complaints
- Selling total wireless solutions
Education
Communications
Westfield State University
01.2003 - 01.2005
undefined
Minnechaug Regional High School
01.1998 - 01.2002
Skills
Customer ServiceTeam Building and SupervisionStaff Development and TrainingOrganizationMerchandisingPlanogram ManagementSocial Media MarketingInventory ManagementMulti-Line Phone SystemPC & Mac ExpertMS OfficeCash Management
Accurate money handling
Team Building
Schedule Management
Training and mentoring
Inventory controls
Sales and marketing
Creative merchandising
Staff Management
Excellent Communication
PPE Compliance
Analytical and Critical Thinking
Timeline
Shift Manager
RaceTrac
02.2022 - 05.2022
Retail Grocery Stock Associate
Publix
09.2021 - 02.2022
Sales Associate Specialist
Back Of The Bay Boutique
07.2020 - 11.2020
Shipping and Receiving Clerk
Benchmark Carbide Shipping
09.2018 - 02.2019
Merchandising Specialist
Kellogg’s
04.2016 - 07.2017
Execution Area Supervisor
Home Depot Merchandising
03.2011 - 12.2015
Administrative Assistant
Real Living Reality Professionals
01.2010 - 03.2011
Office Manager
The Skin Center
01.2008 - 12.2010
Wireless Sales Representative
Verizon
06.2006 - 12.2008
Communications
Westfield State University
01.2003 - 01.2005
undefined
Minnechaug Regional High School
01.1998 - 01.2002