Jacqueline Vance
Las Cruces,NM
Summary
Dedicated Base Defense Operations Controller with extensive knowledge of maintaining control point operations with military experience. Supports command decision-making by facilitating communications and protecting critical assets and intelligence. Offers analytical mindset and good planning abilities honed in challenging environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Base Defense Operations Controller
United States Air Force
11.2022 - Current
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Monitored communications to detect important information related to current and planned military operations.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated with local authorities to smoothly manage disaster response.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Alarm Monitor
Untied States Air Force
03.2020 - Current
- Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
- Used Microsoft Excel to document information and maintain forms, logs and records for emergency calls.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored employee activities, confirming compliance with security regulations.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
Patrolman
United States Air Force, USAF
03.2019 - Current
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Led, managed, and performed force protection duties to protect personnel and resources.
- Responded to emergency situations quickly and calmly for professional support.
- Delivered training sessions to educate personnel on security policies and procedures.
- Investigated incidents and wrote detailed reports for superior review.
- Identified and reported suspicious activity to prevent security incidents.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Authorized entrance papers and granted or denied entrance to building.
Education
No Degree - Security Forces Operations
Security Forces Technical School
Lackland AFB02.2019
High School Diploma -
Eustis High School
Eustis, FL06.2018
Skills
- Alarm System Monitoring
- Emergency Call Routing
- Disaster Response
- Communication Facilitation
- Security Patrol
- Emergency Assistance
- Military Operations
- Public Safety
- Personnel Protection
- Command Support
- Telecommunications Systems
- Forced Dispatch
Accomplishments
- Achieved Outstanding Performer through effectively helping with a Base Wide Active Shooter Exercise by coordinating a 20 member response team.
- Used Microsoft Excel to develop Alarm discrepancy tracking spreadsheets.
- Air and Space Achievement Award
- Good Conduct Medal
Certification
- Adult CPR/AED, American Red Cross - 07/06/2022-07/06/2024
- Tazer Training - 01/25/2023-12/25/2023
- New Mexico Law Enforcement Telecommunications System, New Mexico State Police-11/2021-07/2023
- Small Arms Certified, United States Air Force-03/2019 with annual recertification
Timeline
Base Defense Operations Controller
United States Air Force
11.2022 - Current
Alarm Monitor
Untied States Air Force
03.2020 - Current
Patrolman
United States Air Force, USAF
03.2019 - Current
No Degree - Security Forces Operations
Security Forces Technical School
High School Diploma -
Eustis High School
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