Jacqueline Vanlandingham
Franklin,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Medical Records Director
Respiratory and Nursing Center of Dayton
02.2017 - Current
- I work at a 90 bed nursing home
- I handle all the medical records for all the residents both electronically via PCC and paper
- I make hard charts for all the new residents to keep at the 3 different nursing stations and keep them current
- I have experience with Epic
- Credentialing all the physicians, physicians assistants and nurse practitioners
- Handle ODH complaints and surveys and get the requested charts to them
- I handle all the medical records requests for insurance companies and others on a timely basis
- Experience with medical terminology
- I do all the ordering for the facility on a weekly basis.
Administrative Assistant
Hawthorn Glen Senior Living Campus
03.2015 - 02.2017
- Answer incoming phones, Greet visitors, Prepare bank deposit, Code invoices for payment, Take payments for residents, Handled residents escrow accounts, Import documents into NetSolutions, Tracked charges and paid credit card bill, Ordered office supplies, Entered schedules for payroll, Entered missed punches for payroll
Computer Lab Aide
Lorain County Community College
07.2012 - 01.2015
- Advise students on issues such as course selection, progress toward graduation, and career decisions
- Provide assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and scheduling events
- Provide students and community users help with computer usage
- Issue student ID's
- Maintain monthly statistics on lab usage
- Float to front desk when needed.
Receptionist
Lorain County Community College
09.2010 - 07.2012
- Answer incoming phones
- Advise students on issues such as course selection, progress toward graduation, and career decisions
- Participate in student recruitment, selection, and admission.
Head Receptionist
Akron Hardware Consultants
06.2000 - 08.2008
- Operated high volume switchboard
- Took messages, and scheduled appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Helped managers when needed.
Stay at Home Mom
01.1990 - 01.2000
Receptionist/Customer Service Representative
Flambeau Inc.
01.1985 - 06.1995
- I answered multiple phone lines and greeted visitors
- When the employees of the Hardware or the Arts division were out, I would cover for them
- I would answer sales calls, create purchase orders, track orders with the warehouse, problem solve and send out literature by request.
Education
Diploma -
Cardinal High School
Associates in Arts -
Lorain County Community College
Skills
- Medical records
- Medical office experience
- Epic
- EMR Systems
- Multi-line Phone Systems
- Records Administration
- Organizational Skills
- Interpersonal Skills
- Team Leadership
- Workflow Optimization
- Decision Making
- Adaptability
- Problem Solving
- Documentation Management
- Records Management
- Attention to Detail
- Multitasking
- Continuous Improvement
- Time Management
- Customer Service
- HIPAA Knowledge
- Epic Systems
Assessments
- Customer focus & orientation, Proficient, 10/01/23, Responding to customer situations with sensitivity
- Call center customer service, Proficient, 10/01/23, Demonstrating customer service skills in a call center setting
- Customer service, Proficient, 10/01/23, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 09/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Medical Records Director
Respiratory and Nursing Center of Dayton
02.2017 - Current
Administrative Assistant
Hawthorn Glen Senior Living Campus
03.2015 - 02.2017
Computer Lab Aide
Lorain County Community College
07.2012 - 01.2015
Receptionist
Lorain County Community College
09.2010 - 07.2012
Head Receptionist
Akron Hardware Consultants
06.2000 - 08.2008
Stay at Home Mom
01.1990 - 01.2000
Receptionist/Customer Service Representative
Flambeau Inc.
01.1985 - 06.1995
Diploma -
Cardinal High School
Associates in Arts -
Lorain County Community College
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