Jacqueline Varin
Fonda,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
Supply Wagon Rentals, LLC.
06.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Service Delivery Coordinator
Carousel Industries
07.2008 - 06.2021
- Checked paperwork for completion and followed up to obtain additional details.
- Coordinated with customers to accomplish specific needs and deliver individualized services.
- Established clear procedures for consistent approach.
- Maintained thorough records of transactions, deliveries and requests.
- Managed delivery schedules by communicating with both suppliers and customers.
- Resolved issues relating to delays and parts to maintain satisfaction.
Education
High School Diploma -
Colonie Central High School
Albany, NY06.2006
Skills
- Information Protection
- CRM Software
- Team Bonding
- Sorting and Labeling
- Customer Relations
- Business Administration
- Written Communication
- Workflow Planning
- Report Writing
- Data Communications
- Microsoft Office
- Office Supplies and Inventory
- Event Coordination
Timeline
Office Manager
Supply Wagon Rentals, LLC.
06.2021 - Current
Service Delivery Coordinator
Carousel Industries
07.2008 - 06.2021
High School Diploma -
Colonie Central High School
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