Jacqueline Velez
Monroe,NY
Summary
Detail-oriented administrator known for strong relationship-building skills and effective communication. Experienced in evaluating departmental needs and developing policies that enhance productivity and compliance.
Overview
32
32
years of professional experience
Work History
Home Care Physical Therapist (PD)
Stern Therapy at Home
Pomona, New York
05.2022 - Current
- Evaluated patient mobility and functional abilities during home visits.
- Provided hands-on therapy sessions to enhance strength and flexibility.
- Trained caregivers in proper techniques for assisting patients at home.
- Responded promptly to emergency calls related to falls or changes in condition.
Administrator of Inpatient Therapy Services
Helen Hayes Hospital
West Haverstraw, New York
01.2021 - Current
- Leadership of inpatient clinical areas: PT, OT, SP, TR.
- Collaborate with CAO, CMO and UR regarding care delivery and Perf Improvement.
- Maintain positive working relationship with fellow staff and management.
- Compliance and regulatory standards.
- Evaluate needs of departments and delegate tasks to optimize overall production.
- Developing administrative policies and procedures for improved service delivery.
- Responsible for 110 interdisciplinary clinical staff.
- Radiology and Respiratory Therapy department management (2021–2023).
- Worked closely with human resources to support employee management and organizational planning.
- Recruit, hire, train, supervise, coach, evaluate, and discipline personnel.
- Mentor staff to collaboratively achieve program goals.
- Contribute to strategic goal planning to assure successful program operations.
CARF Program & Administrative Surveyor
Comm. on Accreditation of Rehab Facilities
Tucson, Arizona
04.2008 - 04.2025
- Conducted thorough assessments of rehabilitation facilities for compliance.
- Completed over 40 surveys of rehabilitation facilities.
- Reviewed facility documentation to ensure adherence to regulatory requirements.
- Engaged in site visits to observe operational practices and patient care.
- Prepared detailed reports on facility evaluations and recommendations.
Administrator Transitional Rehab Program
Helen Hayes Hospital
West Haverstraw, New York
04.2018 - 11.2023
- Management of the Brain Injury Day Program at HHH comprised of 8 staff members who provided on site and home visits for this Medicaid funded program.
- Coordinated communication between departments to streamline operational efficiency.
- Worked to integrate a continuum of care between the inpatient service and community Brain Injury Day program.
- Assisted in the recruitment process for Director of Social work program organizing interviews and onboarding new hires.
- Facilitated communication between departments to support project completion and goal achievement.
- Worked closely with human resources to support employee management and organizational planning.
Program Director: Neurological Rehabilitation
Helen Hayes Hospital
West Haverstraw, New York
06.2007 - 01.2021
- Directed program development to enhance patient care services.
- Coordinated interdisciplinary teams for effective treatment planning.
- Oversaw program compliance with regulatory standards and policies.
- Facilitated training sessions for staff on best practices.
- Evaluated program effectiveness through stakeholder feedback.
- Provided leadership in developing innovative approaches to meet program goals.
- Collaborated with external partners to improve service delivery.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies and interdepartmental relationships.
- Conducted needs assessments and developed program objectives.
- Contributed to the departmental strategic plan to ensure successful program operations.
- Initiated and set goals for programs according to strategic objectives of organization.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Managed program operations and provided strategic leadership for workers.
- Developed strategies to increase public awareness of the organization's services.
- Compiled reports on program outcomes for internal and external stakeholders.
- Spearheaded program planning and staff development to promote growth.
- Collected key program data and analysis to support continuous improvement.
Director of Physical Therapy
Helen Hayes Hospital
West Haverstraw, New York
08.2005 - 06.2007
- Director for 120 bed inpatient and the outpatient physical therapy department, as well as the OP Neuro Day Hospital PT program ( approx 80 staff members).
- Managed departmental budgets and resource allocation for optimal operational efficiency.
- Attended conferences or workshops related to advances in Physical Therapy techniques or technologies.
- Mentored and supervised physical therapists in providing quality patient care services.
- Assisted in developing marketing strategies aimed at increasing referral sources from physicians or other healthcare providers.
- Evaluated current systems and procedures regarding Physical Therapy services and made recommendations for improvement when needed.
- Acted as a liaison between administration, clinical staff, and medical leadership.
- Organized continuing education opportunities for staff members in order to keep them up-to-date with industry best practices.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Management of HHH Nyack OPPT satellite clinic and staff until relocation in 2007.
Associate Director of Physical Therapy
Helen Hayes Hospital
West Haverstraw, New York
06.2004 - 08.2005
- Direct supervision of the musculoskeletal, cardiopulmonary, and OP orthopedic services, and the supervisory staff of those areas.
- Aquatic Program Supervisor.
- Direct patient care: 25%–50% as needed.
- Created the therapy 'centralized scheduling system.'
Unit Coordinator Musculoskeletal Service
Helen Hayes Hospital
West Haverstraw, New York
05.1999 - 06.2004
- Direct patient care: 60%
- Supervised 6 PT, 3 PTA and 1 therapy aide staff.
- Attended rounds and patient care plans.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Collaborated with members of an interdisciplinary team to develop individualized treatment plans that meet each patient's needs.
- Managed staffing schedules, ensuring adequate coverage at all times.
Physical Therapist (PD)
Northern Riverview Skilled Nursing Facility
Haverstraw, New York
09.1998 - 05.1999
- Collaborated with nursing staff to coordinate patient care effectively.
- Treated conditions to aid developmental, neurological and orthopedic disorders.
- Attended continuing education courses relevant to physical therapy practice.
Home Care Physical Therapist (PD)
Good Samaritan Hospital
Suffern, New York
03.1998 - 05.1999
- Evaluated patient mobility and functional abilities during home visits.
- Developed personalized treatment plans to improve patients' physical rehabilitation.
- Trained caregivers in proper techniques for assisting patients at home.
Senior Physical Therapist
Genesis HealthCare
Cedar Grove, New Jersey
09.1996 - 01.1998
- Performed comprehensive evaluations of patients' functional abilities and developed measurable goals for rehabilitation in this sub-acute setting.
Staff Physical Therapist
Helen Hayes Hospital
West Haverstraw, New York
06.1994 - 09.1996
- Supervised therapy assistants and supported their professional development.
- Maintained accurate records of patient treatments and progress notes.
- Attended seminars related to current trends in physical therapy management strategies.
- Collaborated with physicians, nurses and other healthcare professionals to ensure optimal patient care.
- Maintained updated knowledge about new technologies used for rehabilitation purposes.
- Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
- Participated in research projects related to advances in physical therapy practices.
Education
Bachelor of Arts - Psychology
SUNY @ Potsdam
Potsdam, NY06-1998
Master of Science - Physical Therapy
Simmons College
Boston, MA05-1994
Skills
- Compliance oversight
- Effective communication
- Relationship building
- Conflict resolution
- Staff management
- Team building and leadership
- Team collaboration
- Leadership
References
References available upon request.
Timeline
Home Care Physical Therapist (PD)
Stern Therapy at Home
05.2022 - Current
Administrator of Inpatient Therapy Services
Helen Hayes Hospital
01.2021 - Current
Administrator Transitional Rehab Program
Helen Hayes Hospital
04.2018 - 11.2023
CARF Program & Administrative Surveyor
Comm. on Accreditation of Rehab Facilities
04.2008 - 04.2025
Program Director: Neurological Rehabilitation
Helen Hayes Hospital
06.2007 - 01.2021
Director of Physical Therapy
Helen Hayes Hospital
08.2005 - 06.2007
Associate Director of Physical Therapy
Helen Hayes Hospital
06.2004 - 08.2005
Unit Coordinator Musculoskeletal Service
Helen Hayes Hospital
05.1999 - 06.2004
Physical Therapist (PD)
Northern Riverview Skilled Nursing Facility
09.1998 - 05.1999
Home Care Physical Therapist (PD)
Good Samaritan Hospital
03.1998 - 05.1999
Senior Physical Therapist
Genesis HealthCare
09.1996 - 01.1998
Staff Physical Therapist
Helen Hayes Hospital
06.1994 - 09.1996
Bachelor of Arts - Psychology
SUNY @ Potsdam
Master of Science - Physical Therapy
Simmons College