JACQUELINE VERA
Houston,US
Summary
Dynamic professional with extensive experience in property management at Millcreek Residential, excelling in client relationship building and public interaction. Proven ability to analyze market trends and implement effective leasing strategies, ensuring high occupancy rates. Bilingual in Spanish, adept at fostering strong tenant relationships and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tarantino Properties
Houston, TX
11.2024 - Current
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Checked common areas regularly to keep neat, clean and free of debris.
- Monitored changes in accounting standards and procedures.
- Analyzed accounting data for trends or irregularities.
Leasing Consultant
Magnolia
Houston, Texas
09.2024 - 11.2024
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthrough of units upon departure.
- Conducted apartment tours and responded to tenant inquiries.
- Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
- Maintained accurate records of all leasing activity in accordance with company policies and procedures.
Leasing Consultant
Greystar
Houston, Texas
01.2024 - 09.2024
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
Leasing Manager
Millcreek Residential
Galleria Houston, US
09.2022 - 01.2024
- Resolved disputes between tenants in a professional manner while upholding company policies.
- Reviewed credit reports of applicants prior to approving or denying their applications.
- Identified market trends to create competitive pricing strategies for vacant units.
- Developed and implemented leasing policies and procedures to ensure compliance with applicable laws.
Customer Service Associate
Craftex
Houston, US
03.2022 - 09.2022
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Assisted with training new employees on the company's procedures for handling customer inquiries.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
Business Manager
Dillard's
Woodlands, US
01.2021 - 03.2022
- Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met.
- Developed long-term relationships with clients through regular contact and follow up activities.
- Provided leadership in the development of policies, procedures, processes, systems, controls.
- Developed and monitored budgets to ensure financial stability.
Education
Associates Degree -
Lonestar College
10.2026
Skills
- Public Interaction
- Bilingual (Spanish)
- Microsoft Office
- Social Media Marketing
- Customer Service
- Situational Awareness
- Presentation Skills
- Client Relationship Building
Languages
Spanish, Native
Timeline
Assistant Manager
Tarantino Properties
11.2024 - Current
Leasing Consultant
Magnolia
09.2024 - 11.2024
Leasing Consultant
Greystar
01.2024 - 09.2024
Leasing Manager
Millcreek Residential
09.2022 - 01.2024
Customer Service Associate
Craftex
03.2022 - 09.2022
Business Manager
Dillard's
01.2021 - 03.2022
Associates Degree -
Lonestar College
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