Jacqueline Viladrosa
Laredo,TX
Summary
Dedicated Social Worker offering 7 years of counseling and crisis intervention expertise. Offering a comprehensive background in social services and crisis intervention, as well as strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Wraparound Facilitator
Border Region Behavioral Health Center
05.2022 - Current
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Developed and implemented strategies to reduce and prevent family conflict.
Qualified Mental Health Professional Specialist
Border Region Behavioral Health Center
04.2019 - 05.2022
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Provided clients with recommendations to community resources.
- Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
- Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Skilled at working independently and collaboratively in a team environment.
MCOT - Mobile Crisis Outreach Team
Border Region Behavioral Health Center
03.2017 - 03.2019
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Implemented evidence-based interventions for substance abuse treatment.
- Assisted in development and implementation of relapse prevention strategies.
Education
Master of Arts - Social Work
University Of Rio Grande Valley
Edinburg, TX01.2025
Bachelor of Arts - Early Childhood Education
Texas A&M International University
Laredo, TX05.2011
Associate of Arts - Early Childhood Education
Laredo Community College
Laredo, TX12.2009
Skills
- Youth Interviewing
- Individualized Education
- Crisis Planning
- Youth Engagement
- Juvenile Probation
- Legal Processes
- Providing Resources
- Team Meetings
Languages
Spanish
Native or Bilingual
Timeline
Wraparound Facilitator
Border Region Behavioral Health Center
05.2022 - Current
Qualified Mental Health Professional Specialist
Border Region Behavioral Health Center
04.2019 - 05.2022
MCOT - Mobile Crisis Outreach Team
Border Region Behavioral Health Center
03.2017 - 03.2019
Master of Arts - Social Work
University Of Rio Grande Valley
Bachelor of Arts - Early Childhood Education
Texas A&M International University
Associate of Arts - Early Childhood Education
Laredo Community College
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