JACQUELINE VILLAFAN
Seattle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as a highly passionate nursing assistant who is observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assitant
Seattle Childrens Hospital
08.2023 - Current
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted nursing staff with patient comfort, documenting vital signs and answering calls.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Mentor Lead
Washington State Opportunity Sholarship
08.2023 - Current
- Serve as role model for mentees by demonstrating strong values and ethical standards.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Planned, developed, and implemented strategies to convey information to advise students on educational, career and social opportunities.
Care Manager
Aegis Assisted Living – Caregiver
05.2023 - 07.2023
- Established and maintained relationships with residents, families and community partners to coordinate services to meet resident’s needs
- Assisted residents with daily living needs to maintain self-esteem and general wellness
- Monitored residents’ overall health and well-being and noted significant changes.
Clinicals, Columbia Lutheran Home – NAC Clinicals
05.2023 - 06.2023
- Maintained proper content with the nurse regarding patient vitals and when the patients' requested medications
- Answered call lights and supported patient comfort and safety
- Checked patient vitals such as temperature, blood pressure, and oxygen saturation
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
Online Personal Shopper, Walmart
06.2021 - 09.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Consistently met deadlines and quality goals for accuracy and timeliness
- Contributed to team objectives in fast-paced environment
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Services Specialist
McDonalds
05.2017 - 09.2020
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Followed instructions from supervisor regarding daily job tasks and duties
- Positively engaged with customers and maintained professional appearance as company representative.
Education
Bachelor of Arts - Public Health
University of Washington
Seattle Washington06.2024
High School Diploma -
Toppenish High School
Toppenish, WA06.2020
Skills
- ADL Support
- Bilingual
- Responding to Emergencies
- Family and Patient Support
- Strategic planner
- Vital Sign Monitoring
Certification
- CNA - Certified Nursing Assistant
- Dementia Specialty Training, Washington state department of health.
- Mental Health Specialty Training- Washington state department of health
- BLS/CPR - American heart association
Timeline
Certified Nursing Assitant
Seattle Childrens Hospital
08.2023 - Current
Mentor Lead
Washington State Opportunity Sholarship
08.2023 - Current
Care Manager
Aegis Assisted Living – Caregiver
05.2023 - 07.2023
Clinicals, Columbia Lutheran Home – NAC Clinicals
05.2023 - 06.2023
Online Personal Shopper, Walmart
06.2021 - 09.2021
Services Specialist
McDonalds
05.2017 - 09.2020
Bachelor of Arts - Public Health
University of Washington
High School Diploma -
Toppenish High School