Jacqueline Voss
Leesburg,FL
Summary
Seeking employment in a Medical Office Administrative Support/Insurance Claim Processing position or Customer Service field.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Caregiver
For Daughter
Leesburg, FL
07/01/22 - Current
- Administered medication in accordance with physician's instructions.
- Provided emotional support when needed during periods of distress or anxiety.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to medical care team.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Maintained accurate records of physical condition, changes in client condition, medications administered and other pertinent information.
Data Entry Supervisor/Xactimate File Specialist
Priority Contract Services
Tavares, FL
08.2015 - 01.2024
- Coordinated with other departments to ensure accurate information is entered into the system timely.
- Resolved any discrepancies between source documents and entries made into the database system promptly.
- Transferred scanned and written information into databases to maintain consistent, accurate client records and project details.
- Organized files, updated customer information, and generated reports as requested.
- Transferred newly built customer files to claims processors for review and assignment of claims adjusters.
Nursing Assistant
Private Duty
Leesburg, FL
07.2022 - 02.2023
- Provided home health care services such as wound care, medication administration, and IV therapy.
- Facilitated communication between patients, families and healthcare providers.
- Assisted patients with daily activities such as bathing, dressing, and eating.
- Administering medications according to physician orders and monitoring side effects of medications.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Assisted Living Aide/Administrator Assistant
TLC Family Care Home, Inc.
Leesburg, FL
04.2022 - 10.2022
- Administered medication according to physician orders, while adhering to state regulations.
- Recorded client status progress and challenges in logbooks and reports.
- Responded promptly to calls for help from the elderly or disabled clients.
- Communicated regularly with family members regarding changes in resident's health status or condition.
- Provided assistance with daily living activities, such as bathing, dressing, and grooming.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Scheduled staff shifts on a weekly basis to ensure adequate coverage for residents' needs.
- Maintained records of medical treatment provided to residents in accordance with HIPAA guidelines.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with external organizations such as hospices, home health agencies and other healthcare providers in order to provide comprehensive services to residents.
Home Health Care Provider
Private Duty
Umatilla, FL
08.2018 - 04.2022
- Assisted with physical therapy exercises as directed by a physical therapist or nurse practitioner.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Coordinated transportation services for medical appointments or other errands.
- Arranged medications and dispensed prescribed doses at scheduled intervals.
- Assisted with client personal care needs to foster independence and well-being.
Relief Postmaster
United States Post Office
Glenbeulah, WI
04.2013 - 11.2014
- Assisted with the daily operations of a post office, including sorting and delivering mail.
- Ensured compliance with USPS policies and regulations regarding postal services.
- Responded to customer inquiries about postal rates, tracking numbers, and other related topics.
- Collected payments for mail services or goods.
- Performed administrative tasks such as filing paperwork and updating customer accounts in the system.
Claims Representative
Anthem Blue Cross and Blue Shield
Fond Du Lac, WI
01.2012 - 01.2013
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted in developing new processes and procedures for improved efficiency.
Claims Correspondent
Kohler Co.
Kohler, WI
06.2005 - 01.2011
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Assisted in creating standard operating procedures for processing warranty requests.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Examined claims, records, and procedures to grant approval of payments to authorized service representatives.
- Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
Consumer Call Center Representative II
Kohler Co.
Kohler, WI
07.1999 - 06.2005
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Attended regular training sessions on updates and changes within the industry or organization.
Travel Agency Receptionist
Omega World Travel Inc.
Kohler, WI
04.1998 - 07.1999
- Prepared itineraries in accordance with customer preferences and advised them of any changes or adjustments needed.
- Ensured all paperwork was completed accurately before submitting it to corporate clients.
- Responded promptly to customer emails and phone calls regarding bookings or special requests.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Coordinated support to facilitate general office operations.
Medical Office Manager's Assistant
Dr. Laurence O. Watkins
Sunrise, FL
08.1986 - 06.1994
- Collaborated with healthcare providers to ensure accurate completion of referral forms.
- Assisted with billing processes by verifying insurance information accuracy and claim submission.
- Scheduled patient appointments, physicians' travel arrangements, speaking engagements and maintained appointment calendars for physicians.
- Coordinated follow-up care instructions between patients, physician, and insurance companies.
- Processed payments received from insurance companies and patients via cash, check or credit card transactions.
Skills
- ADL Assistance
- Progress Documentation
- Behavioral Management
- HIPAA Compliance
- Medical Claims Billing/Processing
- Multitasking and Organization
- Insurance Verification
- Attention to Detail
- Emergency Procedures
- Understanding of medical laws
- Clinical Documentation
- Administrative support specialist
- Advanced clerical knowledge
- Data accuracy
- Parts Ordering
- Service Scheduling
- Customer Service
- Teamwork and Collaboration
Certification
Assisted Living Direct Care Worker Certification
CPR and AED
Basic First Aid
HIV/AIDS Learning Program
Assistance w/ ADL'S Resident Behavior & Needs
Elopement/Wandering. Emergency Procedures/Disaster/Hurricane Preparedness (Including Chain of Command And Staff Roles Relating To Emergency Evacuation
Adult CPR/AED-DNRO Facility Policy and Procedure
Pre-Service Orientation Training
Timeline
Nursing Assistant
Private Duty
07.2022 - 02.2023
Assisted Living Aide/Administrator Assistant
TLC Family Care Home, Inc.
04.2022 - 10.2022
Home Health Care Provider
Private Duty
08.2018 - 04.2022
Data Entry Supervisor/Xactimate File Specialist
Priority Contract Services
08.2015 - 01.2024
Relief Postmaster
United States Post Office
04.2013 - 11.2014
Claims Representative
Anthem Blue Cross and Blue Shield
01.2012 - 01.2013
Claims Correspondent
Kohler Co.
06.2005 - 01.2011
Consumer Call Center Representative II
Kohler Co.
07.1999 - 06.2005
Travel Agency Receptionist
Omega World Travel Inc.
04.1998 - 07.1999
Medical Office Manager's Assistant
Dr. Laurence O. Watkins
08.1986 - 06.1994
Caregiver
For Daughter
07/01/22 - Current
Assisted Living Direct Care Worker Certification
CPR and AED
Basic First Aid
HIV/AIDS Learning Program
Assistance w/ ADL'S Resident Behavior & Needs
Elopement/Wandering. Emergency Procedures/Disaster/Hurricane Preparedness (Including Chain of Command And Staff Roles Relating To Emergency Evacuation
Adult CPR/AED-DNRO Facility Policy and Procedure
Pre-Service Orientation Training