Jacqueline Waddle

• Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures.
• Answered emergency calls for help from citizens and business owners.
• Responded to emergency calls to provide assistance to citizens in need.
• Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
• Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required.
• Mapped information and read maps.
• Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.
• Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy. Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations.

• Proofread and edited documents for accuracy and grammar.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Developed comprehensive project timelines to track progress, identify bottlenecks, and ensure successful delivery within the stipulated timeframe.
• Completed daily logs for management review.
• Relaying information such as work orders or other messages to and from work crews
• Using furniture lingo such as trundle bed,slats,bunkie boards,right arm face(raf), left arm face(laf),chaise,headboard,footboard
• Confirm each order with the customer

Responded to customer inquiries with patience and positivity to establish excellent first impression.

• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Assisted management in evaluating employee performance through monitoring calls and providing constructive feedback as needed.
• Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
• Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Processed customer calls by accurately logging all pertinent information with CAD
• Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
• Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
• Maintained up-to-date knowledge of emergency call procedures.
• Performed quality assurance on systems to confirm optimal performance.
• Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
• Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
• Collected personal information from customers to accurately document requests.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Troubleshot issues with telephone equipment and software to keep systems functional.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
• Monitored system performance and implemented necessary updates, ensuring optimal functionality and minimal downtime.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Handled customer complaints using strong engagement, research and issue-resolution skills.
• Gathered customer information and promptly input data into computer system.
• Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
• Responded to service requests during and after business hours.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.