Jacqueline Waits
Ocean Springs,MS
Summary
Highly-motivated employee with over 30 years experience in the hospitality industry with a desire to take on new challenges within the Culinary Arts Department.
Specializing in creating stimulating environments that help achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Dedicated, enthusiastic and excited with applying a vast array of knowledge and training from every aspect of hospitality, culinary, banquets and catering to the Culinary Arts Instructor position. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Administrator
Blossman Gas & Appliance
D'Iberville, MS
02.2022 - Current
- Provided administrative support to the Branch Manager and other staff members.
- Created and maintained filing systems for records, documents, and correspondence.
- Scheduled appointments for customers with relevant department personnel.
- Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
- Handled customer inquiries regarding account balances, payments, returns. via telephone, in person or email promptly and professionally.
- Maintained vendor files, ensuring all documents were up-to-date and accurate.
- Communicated regularly with vendors via phone, email, or mail regarding invoice inquiries or payment requests.
- Collaborated closely with purchasing department personnel to resolve any discrepancies between purchase orders and invoices.
- Calculated and produced checks for utilities, permits, taxes and other operational payments.
- Coordinated travel arrangements for staff members attending off-site meetings , training or events.
- Kept office supplies stocked and equipment in good working order.
- Preparing daily bank deposits for cash receipts.
- Generating reports on accounts receivable status.
- Processing invoices for payment to vendors according to established procedures.
- Reviewed credit applications to assess credit worthiness of potential customers.
- Verified accuracy of customer information, including income and employment status.
- Monitored customer accounts to identify overdue payments, on hold accounts and initiate collections processes and escalations.
Banquet Captain
Beau Rivage Resort & Casino
Biloxi, MS
04.2006 - 02.2021
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Collaborated closely with catering managers on upcoming events and their needs.
- Organized, scheduled and supervised staff for banquets.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Provided hands-on instruction in the proper use of kitchen equipment, tools and appliances.
- Assessed server performance to evaluate progress toward mastery of skills.
- Instructed servers on terminology and techniques of serving etiquette.
- Demonstrated advanced knowledge of a wide variety of cooking methods and cuisines.
- Incorporated technology into classroom activities to enhance learning opportunities.
- Ensured proper food safety standards were met during the preparation process.
- Stocked kitchen with necessary ingredients for upcoming banquets.
- Organized kitchen equipment and supplies to maintain a neat work area.
- Monitored temperatures of meats, fish, and other proteins to ensure safe consumption.
- Collaborated with catering, and kitchen staff to fulfill special requests from guests attending banquets.
- Trained new employees on proper sanitation techniques while preparing food items for banquets.
- Received deliveries from vendors and inspected contents for freshness before storing them in designated areas in the kitchen.
- Dismantled buffets after completion of banquet events and cleaned surfaces accordingly.
- Labeled all stored foods with expiration dates so they could be monitored regularly for spoilage prevention purposes.
- Checked inventory levels regularly to ensure that sufficient amounts of ingredients were available when needed.
- Followed all health department regulations regarding the handling of food products throughout each shift.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Trained at the Pathways to Possibilities event yearly, teaching middle and high school students culinary, banquet and catering skills.
Education
Some College (No Degree) - MGCCC Social Work
Diberville Senior High School Sch
Biloxi, MSSkills
- Cash Handling, Check & invoice processing
- Scheduling appointments
- Office Administration
- Coaching and Mentoring
- Relationship building and management
- Equifax Application Engine
- Collections proficiency
- Reliable
- Team Player
- Documentation Review
- Excellent communicator
- Multi-tasking ability
- Deductive reasoning ability
- Excellent communication skills
- Proficient in MS Office
- Excellent time management skills
- Attention to Detail
- Loan Documentation
- Schedule Coordination
- Team member development
- Food item purchasing
- Food sanitation regulations
- Food safety and sanitation
- Portion Control
- Staff Leadership
- Venue procurement
- Menu Planning
- Dietary restriction compliance
- Corporate event coordination
- Group Instruction
- Serving Diverse Communities
- Interactive Learning
- Practice-based learning
- Alternative Learning Methods
- Classroom Management
- Teaching strategies
Accomplishments
- Completed and awarded certificated in LDP. SDP and MDP programs at Beau Rivage Casino & Resort
- Diversity graduate at Beau Rivage Casino & Resort
Certification
- SERVsafe
References
References available upon request.
Timeline
Branch Administrator
Blossman Gas & Appliance
02.2022 - Current
Banquet Captain
Beau Rivage Resort & Casino
04.2006 - 02.2021
Some College (No Degree) - MGCCC Social Work
Diberville Senior High School Sch
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