Jacqueline Walker
BOURBONNAIS,United States of America
Summary
A highly adaptable professional with a versatile background in Administrative Roles, Product Support, UX Design Research, and Information Technology Management. Demonstrated history of quickly acquiring new skills and adapting to changing work environments. Exceptional verbal communication skills showcased through successful public speaking engagements. Actively seeking chances to advance a career within governmental or related sectors
Overview
7
7
years of professional experience
1
1
Certification
Work History
Web Search Analyst/Internet Accessor
Telus International, Inc.
01.2021 - 11.2023
This role entailed evaluating search‑based results with the goal of enhancing their content, quality, and layout. Through comparison analysis of different result sets to meet user needs through research and prioritization standards. All content was analyzed by relevancy of search terms used by examining keywords and the locale.
- Duties, Accomplishments, and Related Skills:
- Ensured correct policies and procedures were implemented, kept up to date with workflow changes, operational guidelines, and community standards.
- Curated data according to guidelines for artificial intelligence, machine learning, and search functions.
- Analyzed quality for large search platforms to improve SEO and algorithms adhering to guidelines and ensuring 100% accuracy.
- Hours per week: 35
- Supervisor: Al Community Quality Team (702) 238‑7900)
- Contact Me First
QA Evaluator
Lionbridge Technologies, Inc.
08.2018 - 12.2020
- Duties, Accomplishments, and Related Skills:
- Utilized interactive, task‑specific, web‑based scoring templates provided by different vendors to meticulously assess QA.
- Evaluated online search outcomes according to precise criteria, involving meticulous review of numerous document pages in line with standards for quality and productivity on day‑to‑day, weekly, and monthly schedule.
- Exceeded goals with task prioritization gaining 80% or higher feedback rating in web and mobile page evaluation to meet user needs.
- Hours per week: 35
Tech Support/iOS Advisor
Xerox-Conduent
05.2017 - 12.2017
- Duties, Accomplishments, and Related Skills:
- Assisted customers by furnishing them with technical resources and troubleshooting guidance.
- Provided support in purchasing and addressing online inquiries regarding recently launched products.
- Updated software tool and database records to improve iOS device support. Hours per week: 40
Education
M.S. in Information Technology Management -
Western Governors University
Salt Lake City, UT09.2023
B.A. in Political Science-International Politics -
Northern Illinois University
Dekalb, IL01.2018
Job Type
Permanent, Presidential Management Fellows, Multiple Appointment Types
Citizenship
United States of America
Desired Locations
- Washington, District of Columbia
- Virginia
- Maryland
- In addition, willing to relocate overseas and within the US for opportunities.
Knowledge and Competencies
Through my experience in team leadership and resolving user end support issues, I have honed my communication and problem-solving skills. These abilities are easily transferable to managing operations and driving innovations within strict timelines, a critical aspect in government relations where meeting deadlines is imperative. Moreover, my exceptional organizational skills have been exemplified through understanding workflow optimization and training in Agile methodologies. I have the ability to navigate intricate systems and improve team productivity. Additionally, my diverse background in various disciplines, industries, and organizations would be a valuable addition to any role. Furthermore, my experience in IT and UX design, as well as my proficiency in Adobe Creative Suite, Figma, and Microsoft Office Suite, highlights my technological skills. In conclusion, my knowledge, empathy, and skill sets would unquestionably bring value to any organization.
Certifications
Cognizant Agile Methodology Job Simulation on Forage‑ July 2023
- Demonstrated an understanding of key project management concepts by creating a comprehensive presentation analyzing strengths and weaknesses of Agile and Waterfall methodologies.
- Applied knowledge of key aspects of Agile methodology by identifying user stories for an innovative interplanetary video‑conferencing application and creating a document detailing Scrum role assignments and ceremonies.
- Showcased problem‑solving skills by diagnosing and proposing solutions for development process issues encountered during sprints.
Udacity Design Certification‑May 2020
- Formulated research plans based on Heuristics techniques, methodologies, and UI Principles.
- Developed a Low‑Fidelity Prototype for user‑testing and iterations.
- Created high‑fidelity prototypes in Figma that meet compatibility standard for iOS, Android OS, and PC systems.
- Learned Introduction to UX, UX Research, and Design for Humans.
Project Management Institute- Certified Associate in Project Management (CAPM), 2024
Certification
- Agile Work Processes
- UX Research
- A/B Testing
- CRM
- Adobe Creative Suite
- Figma
- Jira
- Trello
- Customer/Client Relations
- Software Troubleshooting
- Public Speaking and presentations
- Illustration
- Graphic Design
Other Work Experience
- 3D Printing Program Mentor Coursera 2016-2017
- Tech Support: SYNNEX-Concentrix Tier 1/2 iOS/Mac Support
- Kelly Connect Tier 1 iOS Advisor
- Support.com Target Tech Support
- Freelance Graphic Design and Illustration Projects
- International Asset Management-Executive Assistant in Los Angeles, California
- Interior Design Administrative Assistant and Rendering Artist-Greater Los Angeles Area, California
- Trade Show Events Merchandise Mart Chicago
Organizations
- Model Illinois Government
- Alpha Omicron Pi-Alumni Chair
- Drama Club
References
References available on request.
Timeline
Web Search Analyst/Internet Accessor
Telus International, Inc.
01.2021 - 11.2023
QA Evaluator
Lionbridge Technologies, Inc.
08.2018 - 12.2020
Tech Support/iOS Advisor
Xerox-Conduent
05.2017 - 12.2017
M.S. in Information Technology Management -
Western Governors University
B.A. in Political Science-International Politics -
Northern Illinois University