Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Walker

Spokane,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Emergency Medical Technician

Advanced Life Systems
09.2023 - Current
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

Dispatcher

Zum
06.2023 - 09.2023
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 30+ fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Communications Officer I

Spokane Regional Emergency Center
09.2022 - 01.2023
  • Closely monitored dispatch board to triage and prioritize over 50 daily calls.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Worked flexible hours; night, weekend, and holiday shifts.

Dispatcher

American Medical Response, AMR
03.2021 - 09.2022
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Directed all dispatching, routing and tracking of numerous fleet vehicles.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Public Safety Dispatcher

Yuba County Sheriff's Department
10.2019 - 01.2021
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

Public Assistance Specialist II

Sutter County Health & Human Services
11.2016 - 10.2019
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Managed processing of all benefits applications, including those for financial assistance and food stamps.

Public Safety Dispatcher

Yuba County Sheriff's Department
10.2015 - 11.2016
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
  • Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Education

Associate of Science - Social & Behavioral Sciences

Yuba College
Marysville, CA
12.2015

Skills

  • Records management
  • MS Office
  • Documentation and paperwork
  • Resource information
  • Appointment Scheduling
  • Customer service
  • Prioritization
  • De-escalation techniques
  • Multi-tasking skills
  • Training development
  • Policy analysis
  • Document review

Timeline

Emergency Medical Technician

Advanced Life Systems
09.2023 - Current

Dispatcher

Zum
06.2023 - 09.2023

Communications Officer I

Spokane Regional Emergency Center
09.2022 - 01.2023

Dispatcher

American Medical Response, AMR
03.2021 - 09.2022

Public Safety Dispatcher

Yuba County Sheriff's Department
10.2019 - 01.2021

Public Assistance Specialist II

Sutter County Health & Human Services
11.2016 - 10.2019

Public Safety Dispatcher

Yuba County Sheriff's Department
10.2015 - 11.2016

Associate of Science - Social & Behavioral Sciences

Yuba College

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Jacqueline Walker